Print, Mail & Digital Communications

• Responsible for managing an account which produces 3MM in annual billing. • Implemented weekly program which increased yearly revenue by $100K.• Proactively anticipated and identified logic related issues effectively and independently.• Established and maintained an accessible relationship with clients and internal departments.• Managed projects from planning to deployment.• Increased yearly revenue by $500K by acquiring procurement business. • Ability to manage accounts in multiple locations.• Reduced obsolesce by managing inventory levels through load balancing.• Monitored and maintained+ over 500 client inventory items in multiple locations.

• Document production progress through a Web Link system.• Proactively perform case studies on in-house programs and procedures to prevent tribulations from occurring.• Effectively develop and implement new client programs.• Manage all aspects of clients program once implementation is complete.• Interpret client data processing instructions, formulate instructions for programmers and verify processing was performed correctly.

• Manage and train junior level client service representatives• Responsible for updating clients on all aspects of mailings from data processing through production.• Interpret job specifications and issue internal instructions through a Job Control Network.• Interface with departments involved in producing a job; laser, lettershop, mailing and quality.

• Acted as liaison between notable Direct Marketing companies and letter shop.• Daily interaction with lettershop operations.• Wrote and designed collection letters and implemented program with the lettershop.• Monitored programs on an ongoing basis and reported progress and changes to the client.