● Responsible for working across an assigned territory of Higher Education accounts to ensure instructor success and overall satisfaction with Pearson’s digital products.● Evaluates customer needs to place them on the appropriate customer success journey to maximize value from their digital solution improving teaching and learning outcomes; provides on-going support resulting in a positive customer experience and building instructor confidence● Ensures instructor success with the necessary skills, information, and on-going training and assistance they need to maximize the impact of our digital product(s) in their course each term.● Successfully use reports and data to analyze, prioritize, and make decisions regarding accounts in territories. This includes the initiative to onboard instructors well ahead of their term start and being able to understand and communicate account health.● Collaborate with internal teams to ensure understanding of digital course deliveries.● Communicate directly with customers and handle incidents until resolution is achieved.● Stays informed of product releases as well as new and key features; understands the implications to customer success and uses them to create proactive, quality engagements relevant to instructors in my territory

● Consulted with higher education instructors, administrators, and with internal stakeholders including 3 sales districts with 24 sales representatives, production, inventory, and rights & permissions to solution custom eTexts, print books, and packages as requested to be used in collegiate courses or course sequences● Ensured accuracy of project specifications and cost estimates for alignment with profitability goals by managing pricing proposals against corporate guidelines. ● Managed activities dedicated to the planning for the product offering, author management, project scoping, determination of optimum pricing utilizing established corporate pricing guidelines and systems, development/approval of specifications, schedules, and cost assessments, and project submission. ● Partnered with Sales Reps, Learning Solutions Consultants, potential adopters to plan the acquisition and development of new custom products in assigned territory in support of sales and profit targets.● Identified opportunities for product revisions or improvements to drive sales and ensure customer success and retention● Managed bi-annual inventory and price increases for new and existing product● Mitigated any inventory, capacity, or shipping and fulfillment issues that could impact the customer experience

● Developed and managed multiple ongoing projects, schedules, budgets, and quality of deliverables whilecommunicating status and dependencies of each to Team Lead and other project constituents.● Maintained close communications with Team Lead and management regarding the current status of project components and resolved any and all project component-specific issues or needs.● Identified and worked closely with project component resources/team members including the selection of vendor resources.● Managed the final quality of the project in terms of accuracy, budget, schedule, and quality specifications.● Created a project plan and ensure that all team members understand and agree on the scope before project implementation.● Advised any changes in specifications throughout the development and production of the project.● Communicated project status to Team Lead and management, tracked the project’s milestones, identified any problem areas before they impacted the project, and implemented corrective actions.● Worked closely with sales throughout all phases of the project, from scope to fulfillment.● Managed close relationships with clients to ensure adherence to scope, product quality, and client satisfaction.

The PM prepares overall project plans and schedules; prepares (or oversees freelance/vendor preparation of) project instructions and manuscript for composition; identifies, assigns, creates purchase orders for, and oversees vendors for the production of all assigned titles; and oversees all stages of proof through review by production services, field staff, and authors/customers, as appropriate. The PM drives receipt of invoices and approves payment of vendor invoices. The PM functions as the liaison with all in house services as well as outside vendors. The PM directs all assigned titles through an electronic production environment to meet delivery and budget commitments. The PM documents and archives all critical project information.