* Responsible for day-to-day product management activities for all Contact Center products. * Manage product/customer change initiatives from planning through tactical implementation, including business case development, creation and oversight of implementation of business requirements, and project execution. * Daily collaboration with digital, analytics, marketing, technology, and operations teams to facilitate analysis and drive initiatives to completion. * Cross-functional communication to ensure consistency and alignment with strategic direction. * Business results reporting and performance metrics analysis. * Analysis of data, research, and associate VOC to identify and recommend product development opportunities. * Responsible for risk mitigation and full compliance with all changes in the regulatory environment.

* Develop, implement and ensure compliance of new and existing policies, procedures and quality processes.* Research all upcoming projects to ensure participation requirements are met and appropriate resources are allocated.* Ensure progress, roadblocks and risks are reported daily and understood by all stakeholders.* Hold individual and group meetings with business partners to ensure requirements, confirm expectations and give updates on progress as needed as well as escalate potentials issues. * Implement and train offsite testers using 3rd party resources trained on the systems but not on testing best practices. * Work closely with other testing teams and product managers to ensure that a positive and collaborative relationship is developed and maintained.* Interview and train all new hires.* Participate in defect triage on a daily basis with internal business partners as well as 3rd party vendors.* Purchase and maintain required devices.

* Developed user acceptance approach test scenarios and scripts for all areas of the authenticated banking scope including the log in process.* Ensured that testing activities meet all business requirements.* Developed reporting for resource requirement requests.* Held individual and group meetings with business partners to ensure requirements, confirm expectations and give updates on progress as well as escalate potential issues.* Worked closely with other testing teams to ensure that a positive and collaborative relationship was formed and maintained.* Participated in defect triage on a daily basis with internal business partners as well as 3rd party vendors.* Trained all new hires.

Support CFO, IR and New Development.Manage office and office staff.

 Assist the Sr Vice President Heavy calendar, meeting coordination and travel Coordination and building of Investment Books and Tour Books Coordinate payroll, purchasing, site events and area fund raising events

Senior Executive Associate (12/01 – 6/06) Assist the Executive Vice President and the division staff. Heavy calendar, meeting, travel and logistics scheduling. Assist with preparing meeting presentations for company meetings, board meetings, outside meetings, conferences, speaking engagements.  Handle all email, transcribing and phone coordination. Work closely with first assistant to the President.Office Manager – Woodinville, WA office (11/93 – 12/01) Set up daily calendar and scheduling for 3 Executive Vice Presidents Schedule, coordinate and report at various meetings – board meetings, off-site meetings, quarterly meetings, all employee meetings and company events. Coordinate travel and meeting arrangements. Handle all HR activities (approx 100 employees) – new employee orientation and terminations, offer letters, reports, open houses and dealing with recruiting agencies.