I am a seasoned operations leader with over two decades of experience in the luxury spa industry. I have a natural aptitude for business development and a record of delivering impactful initiatives that accelerate revenue, maximize customer engagement and satisfaction, and drive sustainable business growth. Over the years, I have been acknowledged as an agent of change, and I have demonstrated proficiency in streamlining processes and SOPs to drive guest satisfaction and accelerate organizational transformation. Additionally, I have been recognized as an empowering mentor and trainer and am proficient at building and leading high-performing teams.Throughout my career, I have honed a wealth of skills and demonstrated proficiency in operations management, financial governance, sales, branding & marketing, guest relationship management, customer experience enhancement, training & mentoring, organizational development, team leadership, process improvement, and strategic planning. I possess exceptional communication, organizational, and relationship-building skills and am adept at nurturing long-lasting relations with colleagues, clients, and partners.I am always open to connecting with other industry trailblazers and can be reached through this profile, via email, or by telephone:✉ daae.michele@gmail.com☎ (214) 233 – 6296Feel Free to Connect!