Michele Day Email & Phone Number

California, United States

San Jose, Ca, Us

Dedicated to fostering organizational excellence to solve tomorrow's challenges, my team and I specialize in strategic leadership, development, and alignment to drive both short and long-term objectives. We collaborate with key stakeholders to amplify our competitive edge and refine our value proposition, guided by company-wide priorities and emerging market trends.Through continuously reviewing and evolving our strategic roadmap, we prioritize cross-functional collaboration to enhance connectivity and drive culture initiatives that positively impact our team's experience. Leading the strategy for the Global Customer Success and Acceleration team of 2500+ individuals, we ensure an inclusive and diverse environment where every team member can thrive, as well as create and deploy initiatives to enhance operational effectiveness and cohesion. This involves implementing robust processes, communication strategies, and governance frameworks to navigate rapid growth and transformation. Recognized for leadership excellence, I was nominated and selected for the inaugural Customer Experience Women Leadership Accelerator Program, aimed at increasing women's representation in leadership roles. Additionally, I was voted, by executive leadership, as the CX Change Ambassador, championing organizational change initiatives and fostering alignment with company-wide objectives.

San Jose, Ca, Us

The Chief of Staff to the VP of Gloabl CX Customer Success is a critical role that manages strategic priorities and leads key cross-organizational initiatives to accelerate customer impact. Responsibilities include:• Thought partner to the CX Customer Success organization and guiding strategy, priorities, communications, and operations• Partner closely with Customer Success PMO to ensure key priorities are tracked, progress is monitored, and meeting cadences drive focused discussion on key decisions and updates• Spearhead key cross-functional initiatives that span across multiple groups to ensure a holistic vision is in place and to align team-level priorities to larger objectives• Work with CS Communications Lead to ensure relevant updates are pushed out to the broader organization• Create and lead team rituals to build an environment of psychological safety and trust where all employees can thrive.• Act as a communicator in connecting the dots of the leadership team and the broader organization to operate effectively and successfully

San Jose, Ca, Us

As a program manager professional to Cisco's Executive and Board of Director population, I play an integral role in the coordination of scalable and global solutions. My main responsibilities include leading and creating the design and project management of exec talent initiatives and programs, conducting talent analytics, and communicating insights to inform company-wide investments and initiatives around exec development.Key accomplishments include:• Lead the design and program management of executive talent initiatives and talent-related solutions, including talent reviews, succession planning, learning and development, and assessments• Implemented a new portfolio management and data tracking technology system across the organization with 100% adoption rate• Led and executed on the design, creation, and implementation of the first automated survey bot for the executive coaching program• Managed team operations and priorities including creation of a team charter, onboarding and offboarding processes, weekly team meetings, team mailer, team website, and spearheaded a plethora of best practice initiatives, rituals, and processes to build a higher performing and thriving team • Created and maintain data reports, analyze data metrics and scorecards that support performance, succession planning, and development work• Partnered in drafting and executing program communications to exec audiences• Established and maintained executive talent management tools, data management systems, and digital presence

San Jose, Ca, Us

Actively involved and has ownership of Employee Relations Cases- AMERICAS to consult and resolve employee issues and concernsCollaborate on key Employee Relations projects and initiativesLearning outcomes include:-Gain a better understanding of Employee Relations, Cisco’s Code of Business Conduct, performance coaching and related policies

San Jose, Ca, Us

Networking Officer-Early Career Network- Employee Resource Org-Responsible for strategizing and executing on networking events for our Cisco San Jose community-Created and maintained several events (panels, holiday events, summer bash) with several thousand individuals participating to learn more about our I&C communitiesTraining Lead- Women of Cisco Executive Shadow Program-Responsible for creating and executing on two trainings to approximately 200 women participants while aligning with budget and a wonderful event from start to finish-Trainings include preparing women for their exec shadow experience, as well as how to tell "HerStory," advocate and self-promote themselves-Our main focus is to empower women to sharpen their self-promotion and self-motivation skills and to challenge the social perception around self-promotion-Learning Outcomes: Represent your authentic self, while speaking to your accomplishments during Exec Shadow Program, and take your new skills forward as you network, interview, and moreActively involved in 9 additional Cisco EROs and Networks; my responsibilities include creating the Cisco Pride float for the SF Pride Parade, creating a go-to-market strategy for Cisco's first Mindfulness and Resilience ERO, and volunteering and ushering for Cisco's Conexión annual Gala.

San Jose, Ca, Us

As a CX People Consultant in my second rotation I am a part of supporting the largest business transformation in Cisco history. I am closely aligned to the Operations & Renewals and Product Management teams receiving first hand exposure to Cisco's journey with recurring revenue, org blueprint and job architecture, and change management. I drive high impact projects within these business groups as well as CX People and Communities to drive and execute the success of broader initiatives. Role Overview: *Partner closely across CX People and Communities to drive consistency across multiple business groups within CX (Leader Development, Performance @ Cisco, Inclusion and Collaboration)*Plays a role in managing the Product Management org transformation work, specifically developing change management practices and overall project management of key initiatives *Consult, coach, and influence Product Management and Renewals people leaders*Partner closely with the business to enable the Product Management and Renewals blueprint and org transformation (key roles, job leveling, career paths, employee roadmaps, trainings, etc.)*Support the roll out of programs and key activities (compensation Focals, I&C programs, Talent Reviews, and Power of Us sessions)* Assess current offerings from LTI for People Leader skill development * Create a go-to-market approach to increase utilization of existing training to ensure leaders have fundamentals to be proficient at managing people * Partner with CX CF HR and LTI to build change management and comms to raise awareness and measurements to focus on developing stronger leaders * Interface with clients to align on implementation plans and assess effectiveness*Lead team meetings and strategize on the CX re-deployment and job architecture transformation

San Jose, Ca, Us

People and Communities Rotation Program: Key Element *Recruiting and Brand Lead: Leads and executes program recruiting efforts and partners with TA as a campus leadBuilds internal and external program brand, including social media presence, marketing, and internal/external communicationsResponsible for leading and executing on-boarding logistics for interns and full time leading up to and first day Leads intern project plan for intern suitcase project- solicits roles, coach and guide interns throughout the summer on a project designed by the leadership team

San Jose, Ca, Us

At Cisco we know the best leaders have the best teams. In Leader Success, it is our mission to develop the best leaders in the industry. We support leaders ranging from first time Managers to Senior Executive VPs. As a strategic HR consultant, I support Cisco's Strengths Based Coaching and Executive Talent strategy practices. *Trained in Cisco's strength based leadership coaching model including Power of Teams facilitation techniques, delivery options, and building trust with leaders. Learning outcomes include:-Experience in client relationship management- Story telling with, and through, research, data and analysis- Working knowledge of talent strategy, workforce analytics, building trust and strengths.

#IAmRemarkable is a global movement that empowers everyone to celebrate their achievements in the workplace and beyond, thereby breaking modesty norms and glass ceilings. As a facilitator, my role involves hosting workshops and being an ambassador for #IamRemarkable within my personal and professional networks.- site -https://www.rmrkblty.org/iamremarkable- video -https://www.youtube.com/watch?v=YKBgEsH0PJc&t=5s

• Customer service orientation with Foundry residents and leads• Sales lead- responsible for contacting lease and exhibiting lease closing techniques• Awarded resident of the month for four months- Foundry Lofts identified one resident out of approximately 550 that exhibits leadership, friendliness, enthusiasm, and respect for other residents

Ann Arbor, Mi, Us

Pioneered an immersive academic and action-learning experience that enhanced human capital through Positive Organizational Scholarship practices in struggling businesses.

Lancaster, Pennsylvania, Us

Responsible for organizing a theme and charity sponsorship for University of Michigan’s Professional Greek Week eventsAttends Professional Fraternity Council meeting and votes on Professional Fraternity Council constitution, as well as responsible for money dues each University of Michigan professional fraternity owes to nationalsRepresents Phi Sigma Pi as an honors delegate at each meeting and is awarded points for Professional Greek Week events

Human Resources student organization at the University of Michigan’s Stephen M. Ross School of Business. A society that strives to expand the network of students interested in human resources while connecting students with notable alumni and distinguished human resource professionalsPlans various events and workshops associated with HR throughout the academic year.

Ann Arbor, Mi, Us

Uses functional MRI and experimental methods to investigate the brain mechanisms of eye gaze and visual information processing in adults with psychosisRecruits and interviews research participants, ran experiments for patients with Bipolar Disorder and Schizophrenia, assisted with data file management, data entry, and data analysis

San Jose, Ca, Us

• Partnered with Cisco Engineering to provide assistance in making the field more inclusive, diverse, and collaborative• Responsible for the Development of Cisco’s annual Women of Impact Conference• Implemented several Networks and Employee Resource Organizations to increase diversity, acceptance, and respect throughout Cisco• Promoted the Cisco Multiplier Effect- an initiative that provides sponsorship opportunities for diverse and talented individuals to help them succeed in their career

Created and executed a new executive board model that enhanced the efficiency of Psi Chi by including several new chair positions, giving members an opportunity to learn more about research and grant opportunities, as well as local volunteering events in the Ann Arbor communityTutor: Played an active role in improving students’ academic standing in psychology courses: twenty students tutored with an average of 2.5% class grade increase.Collaborates with officers to ensure the organization’s goals are being set and accomplished and that Psi Chi resources, such as research grants and scholarships are available to members.Responsible for coordinating the efforts of all other officers and creating and following agendas for upcoming events.

Published research studies: 1. “You Can’t Root for Both Teams!: Convergent Evidence for the Unidirectionality of Group Loyalty” published Evolutionary Psychological Science Journal on October 22, 2018 (DOI:10.1007/s40806-018-0178-0) and 2. “The Harbaugh Effect: A Spike in Michigan Allegiance Displays in a City with Divided Loyalty” published in the Human Ethology Bulletin Special Issue on May 6, 2019 (DOI: https://doi.org/10.22330/he/34/070-082)Investigates the role of focusing on a wide span of health research while incorporating life history as an integrative framework for understanding modern human health behaviors and outcomes.Collected and coded data to show how important in-group loyalty and inter-group competition are in the behavior of humans.Invited and presented research at the Association for Psychological Science to professionals.Observed human cell phone usage while in a waiting space (cell phone latency study).

Position requires providing resources, opportunity and mentoring to students with financial need, homeless, sick, or disabled.Organized dress drives and collection of dresses through donations. Coordinated first ever dress drive that aided to hundreds of low-income students who received free prom dresses in order to attend their prom at no cost.Partnered with several community organizations, including departments of Social Services and guidance counselors, churches, and Detroit high schools.

Master Of Business Administration - Mba, Business

Bachelor Of Arts - Ba, Clinical Psychology & Organizational Studies

Education record