• Design and launch client specific SharePoint knowledge management solutions in North America, Latin America, and Europe, to ensure a uniform knowledge management system• Support project management within Digital Inside Sales operations• Provide quality assurance in invoicing and forecasting• Coordinate internal delivery review of sales pipeline• Provide global delivery analytics• Communicate proactively and ensure stakeholders are informed about project progress and expected outcomes• Collaborate with cross-functional teams to develop presentations for C-level executives• Serve others as a Mental Wellness Ally and Market Unit Mental Wellness Employee Resource Group Lead

• Assisted Human Resources and Recruiting - Scheduled interviews and documented feedback in Taleo - Coordinated language validation tests - Prepared and sent letters of intent and offer letters to candidates in Europe - Utilized Taleo to send offer letter to candidates in North America - Tracked the recruitment funnel for large projects - Communicated with candidates to gather onboarding documents, answer questions, and arrange new hire onboarding - Managed contractor onboarding and utilized IQN Navigator to create employee credentials - Coordinated laptop deployment and return for contractors globally• Coordinated project schedules, resources, & information• Analyzed risks & opportunities• Monitored project progress & manage any issues that arise• Created and maintained comprehensive project documentation, plans, and reports• Acted as the point of contact and communicated project status to all participants• Reviewed monthly billing for global campaign to ensure accuracy• Coordinated data collection for COVID-19 global return to office plan• Utilized Power BI to prepare daily productivity report for executive leadership team during COVID-19 work from home status

• Maintained company's environment by exhibiting strong customer service orientation and building a collaborative departmental environment.• Utilized software to facilitate communications with applicants, students, staff, and faculty.• Assisted the Director of Charleston UC recruitment & system operations by providing training to staff on recruitment and other processes.• Drafted weekly and yearly reports for the office of admissions after reviewing, overseeing, and completing data cleansing and validation of undergraduate and graduate records.• Oversaw the budgets of the university’s admissions department and provided monthly budget reconciliation to the EVP.• Organized and coded all department invoices.• Enhanced the communication flow with prospective students by developing and overseeing annual communications plan.

• Focused on the proper dissemination of information/ written communication from the Admissions Office to faculty, administration, and prospective students.• Improved the communication among different divisions by ensuring accuracy and timely distribution of communication from the admission's office.• Looked after the budget reconciliation of all expenses arising out of the admissions office.• Gathered, organized and analyzed data and presented the reports to administration, faculty and EVP of Admissions.• Devised and planned annual communications plan.• Enhanced operational efficiency of the university by assisting the VP of admissions in daily operations.• Ensured accuracy of admissions data, identified mistakes and made corrections in a timely manner. • Upgraded and implemented after trial and test to a faster, newer and efficient data management system.• Coordinated the inventory of materials necessary during the admission phase.

Aug 2018 – Feb 2019 Tutor and MentorNuSkool Scholars, Charleston, WV• Focused on providing tutoring, life skills training, and community-based services to individuals who need counseling and referred to NuSkool Scholars by the Division of Rehabilitation Services.• Tracked learning progress to identify opportunities to enhance tutoring methods and help students achieve their academic goals.• Administered feedback to students using positive reinforcement techniques to encourage and build confidence.• Evaluated student’s progress and developed a plan of action for achievement.• Prepared lesson plans to meet goals identified in students' individualized rehabilitation plans.

• Focused on improving customer service, product safety, as well as the training and development of team members to excel in leadership and speed of service.• Coordinated quarterly re-certification of team members.• Improved efficiency of operations by overseeing daily tasks to ensure compliance with company standards in all functional areas of the company.• Resolved guest concerns and reconciled the cash drawers in a professional manner.• Enhanced food quality and safety by ensuring compliance with FDA Food Code and local health department regulations.

Most people are concerned about saving enough for retirement while providing for the ongoing needs of their family. I help individuals, families, and businesses develop and implement a financial strategy that will provide for the needs of their family/business both now and in the future.

Oversaw the launch of a holistic initiative to utilize mentoring to spark positive criminal justice outcomes, while developing labor market attachment and long-term educational and professional prospects for juveniles and reducing the incidence of violence on a community-wide basis. • Ensured youth served were matched in a mentoring relationship and received wrap-around case management services from the agency.• Set realistic goals for the Department of Labor Youth Workforce Opportunity Initiative while supervising and managing a partial caseload.• Worked with key stakeholders including government, community, and faith based organizations to establish workforce training opportunities and work placements for participating youth.• Drove juvenile participation in education and maintained partnerships to reduce crime and violence.• Collected data and submitted monthly and quarterly federal grant program reports and evaluated stakeholder satisfaction

• Spearheaded the operations of a residential treatment facility serving male teens with co-existing mental health disorders and cognitive/developmental delays.• Acted as a supervisor for the clinical home manager, therapist, behavioral assistant, management assistant, and direct care staff.• Managed risk management for the home and ensured compliance with service contracts and program policies and procedures,• Provided direction to employee/personnel issues while participating in continuous quality improvement initiatives.• Expedited the progress of consumer-specific program goals and compiled monthly and quarterly reports to track the performance.• Oversaw, monitored and provided new hire and continuing education training.

• Supervised over 25 employees and spearheaded the facility management of all Resolve properties.• Developed and monitored the program budget and served as a liaison with many funding agencies.• Represented the program in the community and with the media to increased awareness of the prevalence of domestic violence and program services.• Maintained strong working relationships with other organizations that offered services and resources beneficial to the program and the program's clientele.• Represented the program as a member agency and board member of the WV Coalition Against Domestic Violence.

• Researched and prepared grant proposals and other funding applications.• Worked closely with the board of directors on fund-raising events and activities.• Prepared comprehensive program reports as required by the federal, state, and local funding sources.• Oversaw the policies of agency and local programs ensuring compliance with national policies and procedures.• Focused on ensuring compliance by local programs with National and State CASA standards.• Coordinated the goals and activities of CASA programs within WV with the purpose of recruiting volunteers and increasing public awareness.• Maintained relationships with agencies and organizations, managed day-to-day fiscal operations and assisted in developing the agency's annual budget.• Prepared monthly and quarterly progress reports for grantors as well as planned and organized annual statewide conference.