Michele Decker Email & Phone Number

Columbia, Md, Us

Glen Burnie, Md 21060

Manager of Customer Service, Office ManagerManages daily activities of the operational sales support function. Oversees workflow of all department functions to support the inside and outside sales departments. Initiates and tracks orders to completion. Assists with budget management to ensure expenses meet target goals. May assist in the hiring process as well am responsible for vendor credentialing. Handles and resolves more complex customer requests or complaints. Very familiar with… Show more Manager of Customer Service, Office ManagerManages daily activities of the operational sales support function. Oversees workflow of all department functions to support the inside and outside sales departments. Initiates and tracks orders to completion. Assists with budget management to ensure expenses meet target goals. May assist in the hiring process as well am responsible for vendor credentialing. Handles and resolves more complex customer requests or complaints. Very familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the works of others.A "super-user/trainer" for our ERP system, that was implemented in 2010, which has also allowed me to assist in the integration of acquired companies. Show less

Ambu Inc.

Signed up and prepared for Local and National trade shows, assisted with new product launches, creating new product catalogs and literature, and processed local, county/state RFP's. Creating marketing promotions for inside and outside sales force. Reviewed all marketing material for accuracy and completeness for FDA compliance.

Baltimore, Maryland Area

Interacted with internal and external customers, provided information about products and services and responded to customer inquiries. Processed orders, inquiries, returns, complaints, researched shipment discrepancies, processed customer short pays if valid.