Michele Diederich

Michele Diederich Email and Phone Number

Project Manager at GE Power @ GE Power
schenectady, new york, united states
Michele Diederich's Location
Schenectady, New York, United States, United States
Michele Diederich's Contact Details

Michele Diederich personal email

n/a
About Michele Diederich

Dedicated and focused Project Manager/Instructor/Customer Service Expert specializing in professional training of small and large groups of business partners and external customers across diverse cultures, utilizing real-world cases. Superior prioritization and multiple tasking capabilities. Strong focus on Customer Service and ensuring customer needs are met or exceeded through VOC (Voice of Customer) sessions. High proficiency in Process Development and Continuous Improvement.

Michele Diederich's Current Company Details
GE Power

Ge Power

View
Project Manager at GE Power
schenectady, new york, united states
Website:
gepower.com
Employees:
29534
Michele Diederich Work Experience Details
  • Ge Power
    Project Manager
    Ge Power 2014 - Present
    Schenectady, Ny
    Functional Owner of GE’s Customer Collaboration Documentum System supporting over 8,000 global users and document management of more than 8,000 projects.• Instructed 500 global users per year, with a focus on Continuous Improvement of materials and creation of self-service videos to supplement documentation.• Gathered and analyzed customer feedback, partnering with IT Development to enhance the system and collaborate on upgrades as identified.• Developed and executed consolidated model of support, including work instructions and guidelines, for assisting users and fulfilling requests in the most efficient manner possible.• Completed an average of 6,00 user requests annually.• Owned customer issue resolution process from troubleshooting through closure.• Created and managed a user-friendly, externally facing website to replace antiquated communication platforms.• Business point of contact for Corporate Audits of all Documentum user accounts to ensure user compliance guideline adherence.• Export Control Certified to access and manage sensitive & regulated documentation.
    View
  • Ge Power
    Leader - Operations/Programs
    Ge Power 2011 - 2014
    Schenectady, Ny
    Key point of contact for all business tasks related to the migration from ProjectNet to Documentum.• • Supported ProjectNet to Documentum migration for all active projects, including troubleshooting, registration assistance, user access issues and data reconciliation.• Executed training sessions across all Profit & Loss centers, for external customers, partners and suppliers.• Facilitated customer-facing forums to obtain Documentum feedback.• Developed and standardized Documentum support for multiple businesses and regions.• Trained and managed Documentum Help Desk to ensure SLA’s (Service Level Agreements) are met and customers received exceptional support.• Collaborated with cross functional teams and IT Development for infrastructure upgrade and Documentum Version D7.1 application upgrade, including user acceptance and wing to wing system testing.• Facilitated New User training of Documentum at all Customer Kickoff Meetings.
    View
  • Ge Power
    Process Leader
    Ge Power 2008 - 2011
    Schenectady, Ny
    Functional owner of multiple project management tools used across numerous businesses, responsible for process/continuous improvements and training.• • Provided instruction and support and drove process improvements/enhancements of project management tools used across all Profit & Loss centers.• Conducted weekly audits of all Request for Information (RFI’s) to verify compliance to quality guidelines and provided visibility to leadership via weekly report outs.• Created and maintained RFI training package for MyLearning.• Collaborated with cross-functional teams to develop workflows for Documentum• Participated in extensive Documentum UAT to identify, correct and eliminate application issues and bugs.• Developed and executed standard and customized Documentum training packages.
    View
  • Gsi, Inc. (Contracted To General Electric)
    Project Control Specialist
    Gsi, Inc. (Contracted To General Electric) 2007 - 2008
    Schenectady, Ny
    Project Management Office team member driving process excellence across the project management organizations throughout Power Plant Systems. Drove customer responsiveness through weekly RFI reviews. Reduced quality defects from 16% to 2%.
  • Penpower (Contracted To General Electric)
    Project Coordinator & Psa Lead
    Penpower (Contracted To General Electric) 1999 - 2007
    Schenectady, Ny
    Member of Thermal Equipment Project Team fulfilling complex and demanding domestic and international projects. Provided leadership/direction for 25 employees; primary liaison between GE and PenPower.
    View
  • Tad (Contracted To General Electric)
    Assistant Administrative
    Tad (Contracted To General Electric) 1996 - 1999
    Schenectady, Ny
    Provided all aspects of office support to Project Management Team Lead and staff of 10.
  • Ces (Contracted To General Electric)
    Payroll Clerk
    Ces (Contracted To General Electric) 1995 - 1996
    Schenectady, Ny
    Processed weekly time cards for hourly workforce of 2,500. Interfaced with supervisors and managers from manufacturing to resolve issues.
  • Allstates Design & Development (Contracted At General Electric)
    Administrative Assistant
    Allstates Design & Development (Contracted At General Electric) 1990 - 1993
    Schenectady, Ny
    Provided all aspects of office support to ST Drafting Manger and 137 drafters and designers.

Michele Diederich Skills

Program Management Project Management Operations Management Six Sigma Cross Functional Team Leadership Leadership Training Delivery Process Improvement Business Process Improvement Project Planning Change Management Power Plants Power Generation Energy Process Engineering Engineering Management Project Engineering

Michele Diederich Education Details

  • Mildred Elley Business School
    Mildred Elley Business School
    Executive Assistant/Executive Secretary

Frequently Asked Questions about Michele Diederich

What company does Michele Diederich work for?

Michele Diederich works for Ge Power

What is Michele Diederich's role at the current company?

Michele Diederich's current role is Project Manager at GE Power.

What is Michele Diederich's email address?

Michele Diederich's email address is michelea.diederich@ge.com

What is Michele Diederich's direct phone number?

Michele Diederich's direct phone number is +151838*****

What schools did Michele Diederich attend?

Michele Diederich attended Mildred Elley Business School.

What skills is Michele Diederich known for?

Michele Diederich has skills like Program Management, Project Management, Operations Management, Six Sigma, Cross Functional Team Leadership, Leadership, Training Delivery, Process Improvement, Business Process Improvement, Project Planning, Change Management, Power Plants.

Who are Michele Diederich's colleagues?

Michele Diederich's colleagues are Carlos (Ge Infra En Covarrubias, Keith Khor, Andres Reynaldi, Megan Stewart (Boyak), Dharmendra Kori, Emma Kate Flanagan, Mo L..

Not the Michele Diederich you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.