Trained in: RAMP (Responsible Alcohol Management Program), achieving high quality customer service, proper cash management, maintaining and encouraging team involvement, proper handling of the bar according to Pennsylvania law.

Responsible for outstanding customer service, accurate cash handling, product knowledge and recovery.

Manage sales office and administration staff ensuring accuracy of land sales contracts, updated inventory of promotional items, HR paperwork and files, was responsible for administration payroll and weekly spreadsheets charting sales, and journalizing accounts payable according to the Generally Accepted Accounting Principles (GAAP).Utilized Windows 7, Outlook Express, Excel and data sources.

Handled staffing and their development, driving sales while controlling expenses to increase profit margin, store operations, safety, loss prevention and providing the best customer service.Assisted in opening new Cressona location and promoted to Store Team Leader at Hazleton location after 1 year with company. Year end results for 2006, 103.64% of our sales plan and 100.13% of our profit plan. Year end results for 2008, 103% of our sales plan and 129% of our profit plan, increased dollar per transaction by 4.5%, finished less than 1% of shrink and doubled frequent shopper membership. Received several company safety awards throughout my time with the company.

Directly supervise receiving and shipping of merchandise. Oversee "process improvement". Reinforce company policies and procedures pertaining to customer service, loss prevention, safety, inventory control, merchandising, cash management, building maintenance, associate training, human resources, payroll, and reconciling problem invoices.