- Directed agile and waterfall portfolio of programs related to identity and access management, security operations center, threat and vulnerability management, SAP security, network security, and security awareness. - Provided strategic oversight of $27,000,000 security budget, reporting directly to Chief Information Security Officer (CISO), while performing security 'Chief of Staff' functions.- Led team of eleven individuals, including program and project managers, scrum masters, product owners, release train engineers, and security system architects.- Established metrics and reporting for CIO, executives, leadership and team levels to monitor the delivery of business value and ensure rigorous program and backlog governance.- Oversaw yearly IT security planning efforts with CISO, director, and managers. Security Projects: - Multifactor Authentication (MFA) rollout to 45,000 users across BNSF, which included moving from on-premises to cloud MFA solution, help desk training, customized organization change management and training, and FAQ help portal.- Consolidation of four separate on-premises instances of Splunk to Cloud, saving $1,000,000 in costs. - Five-year security roadmap developed based on findings of Mandiant risk assessment. - Data information governance and PII program to secure data; entailed implementing Data Loss Prevention (DLP) suite of tools to perform data discovery, classification, and remediation of PII across various platforms. - Security Operations Center (SOC) transition of Tier 1 to Tier 3 support for threat monitoring and resolution to third-party vendor. - Security awareness program implemented by designing visibility through monthly security articles, posters, hack-a-thons, yearly application developer, and cybersecurity awareness training. - Customer identity management solution migration and transition to security’s IBM identity management solution to manage authentication and authorization of accounts.

- Led Robotics Process Automation (RPA) program, which resulted in savings of $975,000 during first year.- Developed procedures around testing and productionizing UiPath robots, which included training cross-department teams on processes, tools, and templates. - Led efforts in preparation and execution of cross-department Center of Excellence (COE), including completion of RPA standards and procedures for organization. - Provided formal agile training and coaching to 150 employees and contractors on Scaled Agile curriculum, saving BNSF $171,000. - Certified over 100 employees and contractors on the Scaled Agile Framework curriculum, including certifications for Scrum Master, Product Owner/Product Management, Leading SAFe and SAFe for Teams.- Led IBM Watson Artificial Intelligence (AI) Proof of Concept (POC) - Directed customer and pricing multiyear modernization programs with budget of $67,200,000.- Led program delivery of Salesforce and Vendavo implementation, including oversight of procurement process, change management strategy, program governance, risk/issue management, budget administration, and steering committee communications.- Enabled rapid delivery of Salesforce and Vendavo platforms by launching BNSF’s first Agile Release Train (ART).- Accelerated adoption of the Scaled Agile Framework (SAFe) through training and coaching on agile principles and practices to 175 executives, leaders, business and IT stakeholders, and agile teams.- Established operating and steering committee teams with cross-organization leadership to review priorities, program status, risk and issues, key decision and budget.

- Developed consistent processes and policies around escalation and readiness management while ensuring positive customer experience for 475,000 tenants upgrading to Office 365.- Led virtual team with representation across multiple departments to drive positive customer experience and consistency in managing policies and processes.- Oversaw end-to-end deliverables and dependencies across virtual teams to ensure successful customer transition and customer experience.- Operationalized management of reporting and KPIs to monitor health of Office 365 upgrades with overall goal of 100% completion from key stakeholders.

- Built commercial support data governance program that brought together nine global lines of business with approximately 50 stakeholders in very complex, data-driven environment of 400 KPIs on 17 scorecards and 70,000 data points.- Defined three-year data governance strategy to align Business Intelligence (BI) technical roadmap with BI strategy and improve alignment and coordination between technical and business stakeholders.- Directed, defined, and documented data governance framework, which included documentation of standards for cost, business scorecards, financial baselines, and status logic, resulting in agile, data-driven decisions used for midyear CEO reviews.

- Generated savings of $110,000,000 within one year of launching global data governance program because program captured and resolved 200 issues with millions of data conflicts.- Designed global BI team’s project framework, which improved execution and quality of projects delivered across Commercial Technical Support (CTS).- Oversaw global team to expand maturity of data governance program within CTS.- Built predictable cadence and change management framework for CTS product hierarchy, improving accuracy of mapping Microsoft products to support issues and revenue opportunities. - Architected global data governance program for CTS, which provided forum for business managers, analysts, and senior managers for making decisions and rules and resolving data quality issues.- Established process and communications model to prepare and align data rules, resolve conflicts, and prioritize decisions.- Implemented backend security model for privacy and data protection for CTS and commercial organizations.

- Executed global training plan, timelines, and end user readiness for MSSolve, Microsoft’s internal incident management solution, across several geographical locations.- Partnered with business readiness team to execute on activities required to release MSSolve, including training readiness, risk identification, and post-deployment support.- Provided guidance and governance to external vendor (Slalom Consulting) in designing training and help portal solution based on MOSS (SharePoint) 2007 platform, focusing on requirements analysis, definition of business capabilities, hardware sizing, and design for portal solution.- Provided project/program management best practices and guidance to business engagement team.- Worked closely with several infrastructure and development teams in evaluating hardware and software training solutions.

- Assisted, supported, consulted, and provided leadership to MS support team in implementing Exchange 5.5 and Exchange 2000 at Ford Motor Company, largest Microsoft project at Ford, covering 180,000 desktops worldwide.- Increased customer satisfaction and maintained 100% very satisfied ratings by building and improving overall relationship with HP, Ford, and MS services and product teams.- Operated in lead role developing proactive processes at Ford that reduced unplanned server outages and increased uptime from 99.99% to 99.9999% within one year. - Served as team lead, training coordinator, and mentor for local MS support team.- Directed, assisted, and communicated moderate-to-complex scope of support issues for Ford Motor Company. - Developed and implemented standards, using Project Management Institute (PMI) principles.- Served in lead role in managing requirements, problems, and deployment of Microsoft Calendaring Agent deployed at Ford.- Provided outstanding performance, leadership, technical contributions, and partnership with Ford, Hewlett Packard (HP), Microsoft Services, and product development teams.

- Assisted, supported, consulted, and provided leadership to MS support team in implementing Exchange 5.5 and Exchange 2000 at Ford Motor Company, largest Microsoft project at Ford that covered 180,000 desktops worldwide.- Increased customer satisfaction and maintained 100% very satisfied ratings by building and improving overall MS relationship with HP, Ford, and MS services and product teams.- Operated in lead role, developing proactive processes at Ford, which reduced unplanned server outages and increased uptime from 99.99 to 99.9999 within one year. - Served as team lead, training coordinator, and mentor for local MS support team.- Directed, assisted, and communicated moderate to complex scope of support issues for Ford Motor Company. - Developed and implemented standards, using Project Management Institute (PMI) principles.- Served in lead role in managing requirements, problems, and deployment of Microsoft Calendaring Agent deployed at Ford.- Provided outstanding performance, leadership, technical contributions, and partnership with Ford, Hewlett Packard (HP), Microsoft services and product development teams.