Michele Duran Email and Phone Number

▪ Provide assistance to team members daily with escalated service issues, purchase order review and contract set-up▪ Supervise the department’s cpc billing in excess of $1.5 million quarterly▪ Responsible for working simultaneously with credit/AR departments to reconcile and clear high level national account maintenance charge backs and short paid invoices▪ Provide Service Level Agreement reports to end-users monthly▪ Monitor team to ensure prompt, courteous and accurate… Show more ▪ Provide assistance to team members daily with escalated service issues, purchase order review and contract set-up▪ Supervise the department’s cpc billing in excess of $1.5 million quarterly▪ Responsible for working simultaneously with credit/AR departments to reconcile and clear high level national account maintenance charge backs and short paid invoices▪ Provide Service Level Agreement reports to end-users monthly▪ Monitor team to ensure prompt, courteous and accurate responses were provided to customer and dealer inquiries▪ Generate all service agreement pricing into SAP▪ Manage meter collection, service dispatch escalations, customer invoice disputes and dealer compensation discrepancies▪ Responsible for testing all SAP corrections and modifications for National Maintenance department▪ Complete semi-annual team member goals and performance reviews Show less

Resolved customer and dealer service/credit issues▪ Responsible for monthly/quarterly maintenance billing for over 5000 machine fleet of both Government and Commercial accounts▪ Worked closely on a daily basis with account sales representatives▪ Collected meter readings from dealers to ensure proper billing in SAP▪ Assisted with Service Dispatch to end users▪ Responsible for answering service and supply help lines▪ Provided assistance with service closeouts, service call… Show more Resolved customer and dealer service/credit issues▪ Responsible for monthly/quarterly maintenance billing for over 5000 machine fleet of both Government and Commercial accounts▪ Worked closely on a daily basis with account sales representatives▪ Collected meter readings from dealers to ensure proper billing in SAP▪ Assisted with Service Dispatch to end users▪ Responsible for answering service and supply help lines▪ Provided assistance with service closeouts, service call follow-ups and special projects Show less

Received inbound calls in a high volume call center dealing with the New York Times Home Delivery▪ Provided one call resolution relating to customer problems of home delivery and billing discrepancies▪ Opened new accounts and provided pricing with payment options