Michele Feehily Email and Phone Number
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Results driven senior customer experience leader with over 15 years of expertise in healthcare operations management, digital transformation, and healthcare information technology. Proven track record of building and leading high-performing teams to drive successful strategies and change management initiatives. Adept at managing, implementing and supporting software and integration solutions for hospitals, health systems, oncology clinics, and multi-specialty providers to improve workflow efficiencies and provide an optimal patient and customer experience. Passionate about leveraging technology to drive innovation in healthcare to provide a positive experience for patients and clinicians. Specialties: Customer Experience, KPI Development and Monitoring, Team Building, Account Management, Customer Success, Mentoring, Coaching, Strategic Planning, Collaboration, Process Improvement, Change Management, SaaS Software Services and Sales, P&L Management, Financial and Business Operations
Boys & Girls Club Of Worcester
View- Website:
- bgcworcester.org
- Employees:
- 37
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Boys & Girls Club Of WorcesterWorcester, Massachusetts, United States
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Director Of Customer Experience - NortheastFoundation Medicine Apr 2021 - May 2023Boston, Massachusetts, UsLed the Customer Experience team in a high-growth region, overseeing support for ordering, testing, portal education, and escalations. Designed and implemented a proactive customer experience model in collaboration with sales leadership, leading to improved satisfaction scores within the first 3 months. Collaborated cross-functionally with sales, marketing, technology, product, and process excellence teams to enhance corporate initiatives related to the customer journey and product adoption. Implemented strategic initiatives to improve overall customer satisfaction and streamline processes, contributing to increased efficiency. -
Director Of Customer SuccessFoundation Medicine 2020 - Mar 2021Boston, Massachusetts, UsLeader for Customer Success team which supported top hospital, health systems, and health care providers across the country. Cross functional partnership with sales, client services, billing, technology and lab operations to identify opportunities to improve the customer experience and support continued customer growth and retention through process improvement and change management activities.
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Director Of Professional ServicesVecna 2016 - 2018Burlington, Massachusetts, UsReported into the CEO. Managed daily operations, project resources, and P&L for implementation team including project managers, business analyst, software engineers, scrum master and product owner. Partnered with sales to quality, scope, price, and sell professional services solutions. -
Program ManagerVecna 2016 - 2016Burlington, Massachusetts, UsManaged sprint/project milestones, status reporting, issue mitigation and management. Facilitated program team meetings, executive meeting and key internal stakeholder meetings. Created requirement specifications, current and future state process flows, and gap analysis. Contributed to testing sprint stories, ensuring successful user acceptance testing (UAT), training and validation from customers.
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Director Of ServicesIntrinsiq A Division Of Amerisource Bergen Specialty Group 2011 - 2015Carrollton, Texas, UsManaged daily operations of software implementation and account management teams to provide superior customer service to 100+ hospitals, community oncology practices, and multi-specialty organizations using IntelliDose software. -
Director Of ImplementationsIntrinsiq A Division Of Amerisource Bergen Specialty Group May 2008 - 2011Carrollton, Texas, UsManaged daily operations for software implementation and product support teams with a focus on process improvement activities to drive a better customer experience.
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Chief Financial OfficerCambridge Leadership Associates 2005 - 2008Seattle, Washington, UsManaged daily operations including accounting, IT, HR, and contracts management. -
Chief Financial OfficerWild Women Outfitters 2005 - May 2005
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Corporate Finance AnalystAmerican Science And Engineering, Inc. 2004 - 2005Billerica, Ma, Us -
Financial Analyst, Worldwide Field OperationsAmerican Science And Engineering, Inc. 2002 - 2004Billerica, Ma, Us
Michele Feehily Skills
Michele Feehily Education Details
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Babson F.W. Olin Graduate School Of BusinessMaster Of Business Administration - Mba -
Isenberg School Of Management, Umass AmherstFinance
Frequently Asked Questions about Michele Feehily
What company does Michele Feehily work for?
Michele Feehily works for Boys & Girls Club Of Worcester
What is Michele Feehily's role at the current company?
Michele Feehily's current role is Customer Success Advocate |Team Builder and Collaborator|Healthcare Technology Implementation and Strategy|Problem Solver|Operations and P&L Management.
What is Michele Feehily's email address?
Michele Feehily's email address is mf****@****siq.com
What is Michele Feehily's direct phone number?
Michele Feehily's direct phone number is +161786*****
What schools did Michele Feehily attend?
Michele Feehily attended Babson F.w. Olin Graduate School Of Business, Isenberg School Of Management, Umass Amherst.
What skills is Michele Feehily known for?
Michele Feehily has skills like Process Improvement, Strategic Planning, Business Analysis, Business Strategy, Program Management, Strategy, Product Management, Analytics, Crm, Healthcare Information Technology, Team Building, Project Management.
Who are Michele Feehily's colleagues?
Michele Feehily's colleagues are Jyotsana Basnet, Liliana Brown Brown, Jonathan Cortez, Abhisan Ghimire, Malory Truman, Beverly Simpson, Ellin Terrill.
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