Michele Flaig Email and Phone Number

Developed organizational disability case management programs and processes.WCB case management and review for potential cost relief opportunities.Policy and Program DevelopmentPandemic Risk Mitigation – developing leader and employee protocols for COVID 19 across Canada.Contact tracing in the workplace for COVID 19 risk management.Subject matter expert in COVID 19 protocols and evolving provincial/global public health measures.Partnered with Occupational Health Physician Consultant on COVID 19 related cases.Developed COVID 19 testing program with third party vendors for employer testing program.Third party vendor contract management.

Leadership role for initiatives related to Disability Management Centre of Excellence. Developed a centralized strategy and program to manage disability management services.Developed, implemented, and managed provincial programs reducing Workers Compensation, Short-Term Disability (STD) and Long-Term Disability (LTD) claims costs through education and improved claims management.Implemented Disability Management policies, procedures, training and best practices in pre-placement assessment, workplace ergonomics, requests for accommodation, return to work programs.Managed all disability claims evaluating requests for accommodation, confirming medical restrictions, and safely returning employees to work.Mentored and coached leaders and Human Resources personnel in Occupational Health and Safety and Disability Management best practices, including the legal obligations for privacy and accommodation.Partnered with an Occupational Health Physician for medical expertise to address complex disability management situations.Leader for RFP to develop and implement a Pre-Placement Medical and Alcohol and Drug Testing Program. Managed the selected vendor contract and services.Partnered with Operations for RFP projects including disability benefit programs and Pre-Placement programs.Pandemic Risk Mitigation Team – developing leader and employee protocols for COVID 19 to assist the business during isolation scenarios.COVID 19 Helpline – provided guidance to leaders and employees to answer questions and concerns related to COVID 19 organizational protocols and provincial/global public health measures.Developed a daily screening program with vendor to screen all employees before entering the facility during COVID 19.Drug and Alcohol Policy Expert.Developed and implemented a comprehensive Drug and Alcohol Policy. Managed program education and rollout.Trained key personnel in Ontario on the Accessibility for Ontarians Disability Act Legislation.

Through leadership education and disability claims management significantly reduced Workers Compensation claim costs resulting in a corporate award for most improved company. The company moved from highest claim costs to one of the lowest claim costs in the industry peer group.Implemented a responsive electronic Occupational Health Management System (Medgate) meeting the needs of the department and organization.Adjudicated claims for STD claims and referred LTD claims to a 3rd party.Successfully managed all disability claims evaluating requests for accommodation, confirming medical restrictions and safely returning employees to work.As a member of the Emergency Response Team, responded to medical emergencies on site, provided first aid services and coordinated critical incident debriefings.Performed monthly biological testing for Cleaning for Health program.Implemented Health and Safety policies, procedures, training and best practices in pre-placement assessment, workplace ergonomics, and identification of workplace hazard assessments.