Michele Fleming Email & Phone Number

Russell, On, Ca

The Ottawa Hospital

- Coordinated schedules for 25+ facilitators, delivering approximately 100 CME sessions 2x/year to all paramedics in Eastern Ontario.- Liaised with Paramedic Services and Colleges in Eastern Ontario to schedule multiple certification events per year.- Assembled data and designed individualized closing reports for the RPPEO and its 9 services at the end of each CME season.- Coordinated Return to Clinical Practice for paramedics who had been away from active road duty for more than 90 days.- Maintained accurate electronic educational and certification records for 1500+ paramedics.- Received requests for controlled substances from Paramedic Services on a monthly basis. Documented and submitted these requests for authorization and to pharmacies in the region.- Created infographics and visual communications for education activities, reports, presentations and newsletters.Highlights:- Design and layout of the 2021-2022 RPPEO Annual Report.- Artwork for the Ontario Base Hospital Video for the Introduction of ALS PCS v.5 (Feb. 2023).

- Screened, directed, researched, and replied to telephone calls, e-mail inquiries and correspondence to the Legal Office.- Managed the calendar for the General Counsel, liaising with Senior Management and their assistants.- Tracked, reviewed and obtained proper authorization for payment of invoices and procurement requests for the Department.- Coordinated meetings, prepared and distributed agendas and materials.Highlights:- Created and maintained the Department SharePoint Site- Tracked legal metrics and created quarterly reports for the President and CEO

Ottawa, Ontario, Canada

- Trained, monitored and mentored 25+ unionized office employees to coordinate day-to-day operations.- Developed training manuals and guidelines for onboarding office and field staff.- Conducted new-hire interviews and performance appraisal meetings.Highlights:- Co-Leader of project that deployed mobility devices to over 60 personal support workers, improving communication between the office and field staff.

- Prepared agendas, arranged facilities, recorded and distributed meeting materials for 12+ committees - Managed a broad spectrum of communication activities and materials, from executive communications, proposal writing, client and affiliate documents, to collaborating on bi-weekly newsletters.- Managed the on-call and vacation schedules for 15+ managers and supervisors.- Compiled quarterly and annual reports for staff education activities as well as client and staff incidents.- Generated financial budget information, monitored expenditures and administered timesheet tracking for managers and supervisors.- Conducted extensive internet research on potential opportunities for business development.Highlights:- Led administrative functions for Accreditation with Commendation in 2010 and 2013.- Developed client and staff satisfaction surveys, enabling better trending reports and identifying opportunities for improvement.

- Prepared agendas, arranged facilities, recorded and distributed meeting materials.- Managed the initiation, planning, execution, control and closing phases of the annual workplace flu program, coordinating 200+ clinics within a 6-8 week period per year. This included purchasing of supplies, scheduling clinics and coordinating appropriately skilled nurses.- Managed the workplace wellness and private footcare clinics.- Answered a high volume of incoming calls, emails and in-person inquiries from clients, colleagues and staff.Highlights:- Developed standard corporate incident reporting tool, including a mechanism for reporting WSIB & violence in the workplace incidents (a first for the software company).- Created an electronic system for Personal Support and Nursing Managers and Supervisors to document employee notes.

Telework

- Transcribed medical, diagnostic and surgical reports from digital voice files.- Mentored and trained new transcriptionists- Consistently maintained 4-star level quality reports.

Ottawa, Ontario, Canada

1997-2001 The Ottawa Hospital, General Campus1991-1998 The Ottawa General Hospital; 1989-1991 The Riverside Hospital; - Transcribed medical and surgical reports from digital voice files. - Provided support to residents, medical students and physicians on the use of the hospital dictation system.- Performed peer quality reviews

Certificate, Graphic Design Specialization

Fundamentals of Graphic Design | Typography | Imagemaking | History of Graphic Design | Branding

Applied Management, Human Resources Management/Personnel Administration, General

Medical Office Administration