Achieve monthly room night booking goals, primarily handling large group blocks on peak nights.Achieve budgeted food & beverage, room nights, rate, and revenues.Merchandise function space and private dining rooms to attain maximum room rental wherever appropriate.Follow Booking Guidelines.Prospect, solicit, and develop accounts within assigned market segment(s).Maintain aggressive weekly telephone, site inspection, and personal call goals, to include outside sales calls and cold calling.Use all prospect sources as identified in the Sales Action Plan. Follow up promptly on leads generated by the GSO, other Omni Hotels & Resorts, and other lead sources.Follow-up and process group blocks related to Catering Events and private dining room inquires.Active involvement in industry associations, organizations, and trade shows.

• Solicitation of direct-selling in the local, Corporate and Social Catering market.• Identify new business and foster current client relationships. • Understand competitors’ strengths and weaknesses, economic trends, location needs to close business. • Present business opportunities to sales team during daily business revenue. • Increase client base through active prospecting.• Conduct site tours with clients to showcase hotel including guest rooms and event spaces.• Maximize Catering revenues including Food and Beverage and Room Rental.• Detail booked events including menu creation, logistics. • Maximize revenues through up-selling food, beverage and set-up fees. • Coordinate Catering support services (flowers, entertainment, decoration, A/V, etc.) • Physically double-check all function arrangements against specifications of client to ensure accuracy.• Present onsite at the start of each event to ensure proper event setup and client satisfaction. • Work with accounting department on accurate final billing. • Attend department and operation meetings.

• Solicited new and existing accounts through telephone/ email solicitation, outside sales calls, and site inspections.• Solicited local/social and corporate catering business.• Developed new markets through relationship development with key clients within the community.• Solicited existing account base to generate additional bookings.• Negotiated prices, prepared proposal bids and confirmed terms with written contracts.• Conducted site inspections for prospective clients.• Participated in Departmental meetings, team building efforts and other like activities• Prepared weekly, monthly, quarterly and annual reports as required;• Maintained high quality service standards • Consistently offered professional, friendly and engaging service;• Ensured open communication with all operating departments to ensure client needs were met.• Expedited function bookings, created menus, prepared resumes, diagrams and banquet event orders.

• Directed and managed all activity related to the Banquet department. • Ensured all functions such as business meetings, conferences, and social events maintained a first class visual impact; including ambiance, décor and service delivery. • Coached and trained the Banquet leadership team in all aspects of the department. • Assisted with the Recruitment and Training for the Banquet Department.• Followed the annual budget in a fiscally responsible manner.• Ensured all financial reporting/ billing was accurate for banquet events.• Attended pre-conference meetings with clients to confirm all relevant details.• Worked closely with Culinary and Stewarding teams to ensure all banquet requirements were met. • Liaised with the Conference Services/Catering Department to ensure common goals and vision were aligned.• Led site visits and pre-event meetings with clients to discuss the flow and overview of the event and identify any areas of concern.

• Consistently offered professional, engaging and friendly service • Active floor presence with hands on management of functions and colleagues • Focused on Meeting Planner Satisfaction Scores in all duties and interactions • Managed functions within labour and service guidelines • Immediately accesible to all clients on site with interaction at minimum every ½ hour • Ensured creative residential style presentations and service through close relationships with banquet colleagues and culinarians • Executed BEO’s line by line and ensure nothing is missed • Conducted regular colleague briefings and participate in formal communication meetings • Advised all colleagues of established standards and procedures set out by the hotel and the department • Focused on development of colleagues service skills • Ensured performance management principles are followed at all times

- Ensured proper handling of all VIP arrivals, in-house communications and proper follow up.- Provided leadership, supervision and training to Royal Service Supervisors such as career development, scheduling, payroll, and performance management.- Developed and maintained training manual for Royal Service department.- Assisted leading and managing Front Office: Royal Service, Front Desk, Concierge, Door, and Bell.- Championed efforts to drive JD Power results relative to Front Office area.- Monitored room inventory, balance as required.- Established effective goals, measurements and action plans for Front Office for CES, GSI, and Financial.- Maximized rooms revenue through championing up-sell strategies and walk in strategies at the Front Desk and participating in yield management meetings.- Conducted regularly scheduled departmental meetings.- Managed departmental budget for Front Office.- Involvement in annual operations budget – expenses, staffing, and productivity.- Co-chair monthly Service Excellence Committee meetings.- Managed SCORE (guest issue) tickets to ensure proper tracking, follow up, and resolution.

Assistant Front Office Manager-Ensure service standards are followed while achieving JD Power and CES goals for the Front Office Department.-Provide managerial support to entire Front Office team in the daily operational duties.-Communicate through pre-shift logs, emails, departmental meetings all pertinent information for areas of operation.-Ensure guest requests, inquiries, and concerns are addressed and completed in a timely manner.-Assist with the delivery and execution of Fairmont President’s Club loyalty program.-Train, develop, and recognize Guest Service Agents to ensure a strong, cohesive team.-Assist with Colleague Schedules and Payroll.-Maximized occupancy, average rate and Rooms revenue through participation in the forecast, budget, outlook and competition awareness.-Handled guest concerns as it related to reservation bookings and ensured effective follow up.Handled special requests from Sales, Front Office, and guests with appropriate follow up.Provided leadership, motivation, training and support to the Reservations Coordinator.Performed weekly test calls to GRC to monitor and maintain achievement of standards.-Conducted monthly meetings and daily briefings.-Held a close liaison with Sales, Catering, and Conference Services teams to ensure effective handling of group blocks.-Provided direction and support to Room Attendants and Housemen, ensuring a smooth, efficient Housekeeping Department.-Managed the day-to-day operations in order to maintain the standards of service and cleanliness.-Addressed guest concerns and reacted quickly, logging and notifying proper departments.-Assisted with scheduling of Housekeeping Department colleagues.-Opened the Housekeeping Department each day by building Room Attendant task sheets and assigned rooms.-Assisted in training colleagues in proper Safety and Sanitation policies.

- Supported and assisted the Catering and Conference Service Managers with daily administrative duties such as booking and file creation, answering telephones, distributing mail, record-keeping, and handling incoming inquiries.- Created and edited proposals, BEOs, and correspondence for Catering and Conference Service Managers.- Maintained track of guest room blocks and meeting space.- Distributed BEOs on a daily basis to appropriate departments.- Ran daily reports.- Sent amenities and developed proper site documentation for upcoming meetings.- Interacted with guests, clients, and associates to ensure excellent guest service.- Assisted in daily coordination of projects.- Assisted with coordinating logistics, setup/knockdown and on-site problem resolution.- Attended BEO meetings.

- Built relationships with existing customers and prospects through a thorough needs assessment.- Developed sales strategies to deepen existing relationships by making phone calls to store’s customers.- Sold retail banking products and services to customers and prospects.- Managed and worked leads, contacts, and sales activities to meet and exceed daily goals.- Led, motivated, and generated enthusiasm among store’s team members during morning huddles to ensure both team members’ and store’s goals were achieved. -Scheduled meetings, made travel arrangements, ran reports, created and organized files, tracked expenses.