Michele Graham Email & Phone Number

Mcpherson, Kansas, United States

New Berlin, NY

Reporting to the President & CEO, I managed Customer Experience, Distribution, and Marketing. Responsible for establishing an enterprise agent and customer-centric culture that delivered exceptional experiences through knowledgeable, supportive, and friendly people as well as processes and technology that simplified doing business with Preferred Mutual..

New Berlin, NY

Reporting to the EVP & Chief Strategy Officer, I oversaw the operations of Customer, Enterprise Project Management Office, Product (Research, Development & Advancement), and Shared Business Services (Account Management, Cancellations, Claims Support, Contact/Call Center, Distribution Services & Mailroom, Medical Coding, CL Rating, PL Rating). A member of.

New Berlin, NY

Directly responsible for a professional staff of eight. Serve as an Executive Officer and member of the Strategic Leadership Team. Responsible for developing and managing the enterprise project, program and portfolio decision-making processes working closely with colleagues to place organizational investments in alignment with the Company’s strategic plan.

New Berlin, NY

Directly responsible for a professional staff of eight. Responsible for setting the corporate strategy for project management and providing leadership in establishing a project centric culture within the organization. Oversee the project management office process implementation and ensures that information concerning content passes to and from sponsors..

New Berlin, NY

Responsible for the coordination of all phases of project life cycle from business case development, requirements definition, project planning, and implementation for large, complex business initiatives. Provided leadership for internal department project leads and coordination between project requirements and internal/external technical resources for the.

New Berlin, NY

Responsible for working to achieve predictable outcomes and project success for the project portfolio through gathering and understanding business needs and translating to requirements. Manage business and project requirements, and represent stakeholders in order to drive the implementation of enhancements and new product offerings aligned with.

New Berlin. NY

Supported the business by developing, maintaining, promoting, and installing electronic agency interface capabilities with all capable agencies using major vendor systems. Provided training to agents, field representatives, and underwriting.

New Berlin, NY

Provided support to the underwriting function by processing all policy transactions per underwriting guidelines, state regulations and company procedures. Responded to inquiries from both internal and external customers.

Norwich, NY

Maintained dealership Internet related activities such as e-mail based follow-up, promotions, and web-based marketing initiatives. Required skills included writing and editing for a public audience, and an ability to communicate with customers, employees and management. Job duties included selling new and used vehicles, product knowledge, and awareness of.

Norwich, NY

Responsibilities included creative design and layout of advertisements for private and national programs for the largest producer of circulars in the country for the independent retail lumber and hardware industry, meeting deadlines, and communication with the sales team.

Bachelor'S Degree, Business, Management And Economics

Associate'S Degree, Business Administration

High School, Regents Diploma

Activities and Societies: National Honor Society Member