Michele Grim Email & Phone Number

Key West, Florida

I currently work in one of the most beautiful places in the world, Key West, Florida. Our team of 19 medical providers and staff provide services for multiple specialties and strive to be Key West's and the lower Keys' preferred medical group by providing excellent patient care, every patient, every time.My duties have been to work directly with the CEO and corporate to expand services in our primary and secondary markets. Challenges accepted: remote location (U.S. Southernmost U.S. hospital and medical group), recruitment and retention (remoteness and high cost of living), preparing for disasters (hurricanes) and pandemics - being nimble so we can continue to achieve KPIs in unstable environments, and creating contacts and maintaining good relationships with our CHS sister hospitals, no matter how far, for operational and financial resources.

Key West, Florida

Page, Az

Responsible for the overall administration and ongoing expansion of the Banner Medical Group (BMG) primary care and specialty clinics, and administrative oversight of hospital-based physicians. Led and directed operations to achieve financial, clinical quality, and service excellence strategic initiatives. Worked closely with the Banner Page Hospital executive team on special projects that included developing and implementing strategies to grow outpatient services: community outreach, visiting specialist program, telemedicine, occupational health, and the mobile health clinic.• Oversaw physician practice front and back office: revenue cycle, provider productivity, patient experience, clinical quality, meaningful use, regulatory compliance.• Prepared monthly financial reports for multiple accounting units.• Oversaw physician contracts, CME, productivity, and patient experience scores for family practice providers, specialty clinic providers, and hospital-based providers.• Completed Banner’s Advanced Leadership Program for Executives.

Page, Arizona

Banner Health Page Hospital is a Critical Access Hospital that serves the remote areas of Northern Arizona and operates under the Planetree philosophy of patient-centered care. Hired to provide clinical nutrition services and manage the nutrition department, I expanded my role to Public Relations and Visiting Specialist Program Coordinator. Manager, Culinary and Nutrition Services and Clinical Dietitian:• Brought productivity and labor in line based on patient census and hospital cafeteria sales.• Achieved top scores in patient satisfaction and employee engagement.• Successfully managed department expenses to exceed budgeted goals and meet revenue targets.• Provided clinical nutrition therapy and education to patients and families. Provided guidance to physicians and clinical staff for the nutritional management of patients in all hospital units.Public Relations Coordinator:• Built relationships with the community and service area, served as the Public Information Officer for emergency management, and coordinated special functions.• Maintained market share data and worked with hospital leadership and department managers on marketing strategies.• Directed PR for the launch of new service lines and managed public web and internal web content.• Responsible for external communications (press releases, PSAs, public web, health articles for print, media contacts) and internal communications (employee portal, eNews, special announcements).• Assisted with on-boarding of new employees. Visiting Specialist Coordinator:• Responsible for overall administration of program for 15 providers.• Rejuvenated the Visiting Specialist Program by adding new specialty services and strengthening relationships with providers.• Responsible for coordinating lease agreements and terms with providers, ensuring compliance with STARK, and handling provider requests, needs and complaints.

St. Luke’s Hospital, Sioux City, Iowa, Clinical Dietitian, April 2003-November 2004 Clinical Dietitian: general medical, ICU, post-op, OB, pediatric, cardiac, & TCU units. Taught diabetes classes, consulted with the Winnebego Tribe of Nebraska's Maternal-child Health Unit.Bon Appétit Nutritional Services Inc., Sarasota, Florida, Owner/operator, March 2000-September 2002 Provided private nutrition counseling via physician and self-referred patients. Contracted with the Sarasota County Elderly Nutrition Program for education, menu review, and inspection of county-wide nutrition program sites. Contracted with several LTC and ALF facilities throughout Sarasota and Charlotte counties to provide clinical nutrition coverage, menu review, and site visits. Provided per diem clinical nutrition coverage for Sarasota Memorial Hospital, Fawcett Memorial Hospital, and HealthSouth Rehabilitation Hospital. Wrote nutrition articles for Natural Awakenings Magazine, Sarasota edition.Beverly Enterprises, Sarasota, Florida, Manager, Clinical Dietitian, May 1997-March 2000 Clinical Dietitian and assistant food service manager for Emerald Oaks, a skilled nursing facility.

Master Of Business Administration (M.B.A.)

Bachelor’S Degree, Food Science And Human Nutrition