Michele H Thompson

Michele H Thompson Email and Phone Number

Solution Architect @ FrontEdge Inc.
rochester, new york, united states
Michele H Thompson's Location
Rochester, New York, United States, United States
Michele H Thompson's Contact Details

Michele H Thompson work email

Michele H Thompson personal email

n/a

Michele H Thompson phone numbers

About Michele H Thompson

Work with customer organizations to deploy software at customer locations and assist end users to properly configure, operate and maintain the configuration and usage of the software. My key skills include: Analytical Thinking • Strategic Planning • Strong Organizational Skills • Leadership • Excellent Communication Skills • Project Coordination • Process Administration • Strong Facilitation Skills • Attention to Detail • Prioritization

Michele H Thompson's Current Company Details
FrontEdge Inc.

Frontedge Inc.

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Solution Architect
rochester, new york, united states
Website:
frontedge.com
Employees:
13
Michele H Thompson Work Experience Details
  • Frontedge Inc.
    Solution Architect
    Frontedge Inc. Apr 2018 - Present
    Rochester, New York Area
    Work with customer organizations to deploy software at customer locations and assist end users to properly configure, operate and maintain the configuration and usage of the software.
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  • Xerox Corporation
    Service Desk Service Delivery Manager
    Xerox Corporation Feb 2015 - Sep 2017
    Rochester, New York Area
    Managed relationship between Service Desk and Enterprise Infrastructure Services teams to enable the adoption of new services by encouraging leadership alignment, understanding organizational impacts and developing appropriate interventions to minimize business disruption. - Led weekly governance meetings with vendor to review current priorities and status- Involved in detailed contract negotiations with third party vendor- Participated in preparation of Service Desk team for company separation into Xerox and Conduent
  • Xerox Corporation
    Enterprise Infrastructure Solutions Change Management Process Owner
    Xerox Corporation Nov 2011 - Sep 2017
    Rochester, New York Area
    Provided a forum for reviewing and reporting planned change activity across enterprise service areas and service providers to minimize service outages and/or negative impacts.- Helped develop automated Global Change Management tool/database, including automated email reporting- Facilitated weekly Change Review Board meeting to review upcoming planned change with stakeholders from all infrastructure service providers.
  • Hp Enterprise Services
    Global Itil Change Manager/Change Administrator, Xerox Account
    Hp Enterprise Services 2008 - Apr 2012
    Rochester, New York Area
    Acted as liaison between HP, Xerox and third party vendors to track, review and report upcoming planned changes within Xerox globally.
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  • Eds, An Hp Company
    Itil Change Management Process Owner
    Eds, An Hp Company Aug 2008 - 2009
    Led small onshore/offshore change management team supporting Xerox account in the Midrange framework.
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  • Eds
    Business Services Analyst Advanced
    Eds Feb 1996 - Aug 2008
    View

Michele H Thompson Skills

Technical Documentation User Acceptance Testing Service Delivery Itil It Service Management Vendor Management Pmo It Operations Project Delivery Sdlc System Deployment Pmp Integration Process Improvement Program Management Sharepoint Requirements Analysis Testing Requirements Gathering Business Process Improvement Change Management Software Documentation It Strategy Business Process Resource Management Project Management

Michele H Thompson Education Details

Frequently Asked Questions about Michele H Thompson

What company does Michele H Thompson work for?

Michele H Thompson works for Frontedge Inc.

What is Michele H Thompson's role at the current company?

Michele H Thompson's current role is Solution Architect.

What is Michele H Thompson's email address?

Michele H Thompson's email address is mi****@****rox.com

What is Michele H Thompson's direct phone number?

Michele H Thompson's direct phone number is +167828*****

What schools did Michele H Thompson attend?

Michele H Thompson attended Rochester Institute Of Technology.

What skills is Michele H Thompson known for?

Michele H Thompson has skills like Technical Documentation, User Acceptance Testing, Service Delivery, Itil, It Service Management, Vendor Management, Pmo, It Operations, Project Delivery, Sdlc, System Deployment, Pmp.

Who are Michele H Thompson's colleagues?

Michele H Thompson's colleagues are Ann Cefalu, Kevin Hamill, Thomas Karafonda, Jennifer Leen, Erik Nystrom, Matthew Sprissler, Ian Hargreaves.

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