Michele Hagerman Email and Phone Number

Leader of business development and growth initiatives for the Northeast focused on fostering client relationships to drive strategic expansion into the provider market. At Firstsource, we optimize the healthcare revenue cycle with technology-enabled services designed to enhance the patient experience and elevate financial performance for hospitals and health systems. We specialize in identifying funding sources, improving patient responsibility collections, and maximizing insurance reimbursements. By leveraging domestic and international staffing models, digital strategies, data-driven analytics, and artificial intelligence, we empower healthcare providers to deliver exceptional care while improving their financial outcomes.

Led and mentored direct sales team to drive growth within health systems and large provider networks, focusing on solutions that enhance patient engagement strategies and streamline patient payments. I introduced seven new markets, developed a training program, and launched an ROI tool to standardize pricing and delivery. My efforts resulted in a 200% increase in the new logo pipeline and accelerated revenue growth through innovative pricing models and effective sales strategies.

Note: Change acquired McKesson Health IT, my tenure with the company began in June 2008. This role began in March 2017. Led customer-centric initiatives for $75M revenue including sales implementations, escalations, and new business growth. Managed large healthcare system client partnerships, and directly responsible for the two highest grossing clients. Established partner relationships with executive-level stakeholders to ensure needs and expectations were met with strategic account planning, business reviews, and tactical activities. Actively assessed and validated short- and long-term client objectives.Top Accomplishments:• Headed 110% YoY revenue growth for organization for three consecutive years.• Negotiated $7M net new opportunities in 2020 and $5M in 2019.• Executed account-based prospecting for key healthcare system partners. Successfully recruited eight new healthcare systems within first six month of implementation.

Led new business sales team to successfully pitch Strategic Intelligence solution to end-users leveraging value propositions and customer needs. Developed targeted customer data to use in presale events and conversations. Introduced solution to national health systems. Demonstrated solution features to prospective partners. Used customer data to target and engage new business and win deals.Top Accomplishments:• Achieved largest sales deal for company in five years with $8M. Successfully meeting annual goal by 178%.• Recognized as Rising Star Employee at McKesson in 2017.• Persuasive presentation as HFMA Decision Support Regional Forums Sponsor to 50 stakeholders led to three new prospective meetings.

Focused on helping customers make better decisions by guiding them on the creation and execution of a road map for analytics success. Focus on adoption of analytics solutions by partnering with various stakeholders throughout the health system to ensure strategic objectives and business problems were solved. Key accomplishments: - Partner with Enterprise Intelligence customer base to demonstrate meaningful return on investment as reference points for net new business- Collaborate with executive stakeholders to address challenges and meet demands through a strategic roadmap for analytics and visibility- Articulate value of specialized business intelligence and benchmarking content to key constituents in current customer base; achieved 65% visibility within 6 months.

Liaison between sales and marketing team to ensure the correct programs and collateral were in place to meet the needs of the field and aid in driving leads. Key Accomplishments:- Delivered sixteen business-need specific webinars, resulting in over 5000 continuing education credits.- Rebranded Performance Analytics solution intranet site which yielded a 40% month over month increase in number of views and resulted in recognition in the top-ten sites corporate wide. - Produced 9 new sales collateral brochures within 6 months, including 3 customer case studies identifying over $3M in total achieved ROI.- Launched successful group purchasing organization partnership¸ accounting for $12M in forecasted revenue in the first 12 months.- Optimized external web presence and search visibility through content redesign.

Operations manager for Nursing Administration, leading various projects and initiatives ranging from Patient Satisfaction, Physician Engagement, Nurse Staffing and Bed Placement. Key responsibilities and accomplishments include:- Program manager for employee engagement initiatives. Implemented key education and communication programs through staff level unit champions. Collaborated with senior level directors to increase visibility and accountability. Increased staff satisfaction and engagement scores by 10% in 2 years. - Designed key nursing programs to enhance patient satisfaction which produced an annual increase of 18% in Overall Quality of Care for inpatient admissions. - Developed and put into operation monthly Nursing Report Cards by unit with financial, clinical and operational metrics as defined on the Strategic Quality Plan. - Prepared board level presentations and fiscal reports outlining key performance indicators.- Managed nursing productivity solution using ANSOS One-Staff to analyze staffing reports and minimize overtime. - System administrator for capacity planning, which yielded a 75% decrease in patient wait times over 12 months. - Championed hospital United Way campaign, exceeded goal of $62K with a 13% increase from prior year.