Michele Hagstrom Email & Phone Number

Minnesota, United States

Remote

Asset Management: recovery, repair and allocationManaged software subscriptions for MSDN, Adobe, Microsoft productsManaged procurement of software and hardwareManaged service incident/request tickets from documenting issue to resolution for enterpriseWrote and edited knowledge-based articles (KBAs) for end-user self-service and service level agreements (SLAs) Managed client facing domain accounts and created/maintained workstations in Microsoft Active Directory Created and maintained standard images for laptops and desktops using Ghost and Ivanti (Landesk) Purchased, repaired, upgraded and deployed products from: Lenovo, Dell, HP, and Apple, including peripherals and softwareApplication management and usage for enterprise software including: Siebel, Oracle Financials, SAP Ariba, Remedy Force Salesforce, Atlassian Jira and Confluence, Ivanti-Landesk, JAMF, Ghost, Teamviewer, WebEx, Skype, Microsoft Teams, RDP, RSA Administrator, Cisco VPNMicrosoft licensing administrator for OS and applications and MSDN subscription administrator Microsoft Windows Active Directory, SSO PingOne for Identity, Adobe subscription administrator, Jetbrains (Webstorm, Rider, Resharper, Idea) subscriptions administrator, SailPoint Identity IQ, KRONOSOperating systems: from DOS to Windows 10Security for technology: McAfee, Norton, Symantec, PC Guardian, hard drive encryption, WinMagic -SecureDoc, ZScalerAssisted executives, sales personnel, engineers, nurses and other office personnel with hardware and software issues, including replacements, repairs, and upgrades. Troubleshot/resolved and owned desktop, software, WAN/LAN, procurement issues to resolution. Assisted team with legacy systems settings troubleshooting, documentation and resolution.

Bachelor’S Degree, Social Psychology

Associate’S Degree, Communications/Spanish