Review user submitted stories to verify it follows community guidelines before publication to the main site and removing any submissions that violate these guidelines. Engage with user submitted content to help promote it across the platform and encourage creators to continue sharing their content.

Independent producer of audio dramas, audio books, novels, radio plays, and soundscapes predominantly within the horror genre. Developed and produced horror genre media in the mediums of novels, audio drama podcasts, adapted audio books, and scripts; sourced remote voice actors to enhance audio productions.

Produced the “LIVE! with Joanna Show” YouTube livestream by moderating the chat, promoting audience engagement, and sending out links to audience members. Edited previous “LIVE!” shows via Adobe Premiere Pro and uploaded videos for the Joanna Bloor YouTube channel. Tracked viewership and engagement through YouTube Studio.

Exceeded company standards in answering inbound customer calls, scheduling plumbing services, mediating scheduling conflicts, and providing best customer satisfaction. Utilized customer service skills to resolve issues customers may experience with technicians or other customer service representatives.  Maintained professional relationships with priority commercial clients through expediting technicians to project locations and confirming the appropriate work had been completed.

Provided support in overseeing all aspects of podcasts’ production, ranging from technical duties to administrative tasks. Implemented production plans with clients, such as topics to discuss, and assisted with tasks related to sound engineering, such as setting up recording equipment.

Gathered information about individuals and other entities as requested by clients. Collected information through direct interviews, videography and photography, internet research, and other resources. Primary focus on corporate due diligence and employment background checks.Managed corporate brand through promotion via social media, filming and producing the YouTube videos for “Ask a PI Show,” and developed marketing campaigns to reach target customer base.

Worked directly with clients assessing travel needs; created cost itineraries and confirmed reservations. Extensive experience with rail travel booking and scheduling of rail itineraries to ensure customers arrived at their vacation destinations in a timely manner with minimal delay. Used strong interpersonal relationship skills to build loyal customer foundation ensuring increased sales volumes and customer satisfaction.