Call center environmentCustomer Focus based by taking ownership of each customer while empathizing and prioritizing customer needsResolve conflicts and manage customer expectationsDetermine customer needs and provide appropriate solutions through relationship buildingMake appropriate decisions bon behalf of the customer quickly and efficientlyApproach problems logically and with good judgement to ensure the appropriate customer outcomeEngage in interactive dialogue with customers through active listeningCross trained in multiple positions in the Fraud Department

Currently working in customer service. Working with DMC's and local customers via phone and email. Also work with out of state affiliates via email or websites. Import client lists and maintain constant contact with scheduler. Answer phones and make reservations for clients. Help with customer lists from out of state affliates.

Providing home healthcareAssist with Daily Living (Personal care)Meal PreparationTransportation & errandsCompanionship and conversationLight housekeeping

Negotiated and issued all purchase orders related to all commodity items used in shippingWorked directly with co-packers nationwide as well as from China to ensure proper materials were received on time for productionCollaborated with Logistics to receive packing slips of containers and post productionCoordinated with Receiving to post production on all co-packer finished good loadsPrinted production tickets, created bill of materials, maintained the co-packer request log, entered new gifts in BAAN system, entered production for offsite warehouse and co-packersAssisted with purchase orders and the creation of component part numbers

Prepared weekly Excel spreadsheetsAnalyzed cycle counts – dailyApproved “Physical Counts” and entered into QED systemManaged specific tasks with three cycle countersAssisted with customer inventoryDistributed weekly reports directly to various managers