Michele Hook Email & Phone Number

Boston, Ma, Us

Bevery,Ma

Beverly, Massachusetts, Us

Stockholm, Stockholm County, Se

•Create plan and communicate plant KPIs, OTD (Ontime delivery), Improvement of productivity, Reduction of scrap from 400,000 Monthly to less than 100,000 with improved inventory transactions.•Created rewards and recognition program, improving employee morale while implementing changes and employs suggestions. •Create site improvement plan for factory, monthly tacking of suggestions of over 400 completed implementations. Cost out of product reduced 125,000 and over 100 safety issues resolved reducing work related injuries. •Created visual scheduling to improve OTD and productivity. Employee’s ability to see demand as orders are entered. •Created and verified OTJ (On the job training) training documents.•Trained team of 69 over 3 shifts to participate in Kaizen activity process, Running of Kaizen event for employee café. •Reduction in force by 20 to improve productivity, through put and reduction of employees.•Created and enforced quality standard guidelines for product working with Engineering and R&D team. Increasing customer satisfaction. •Improving employee morale for a factory 5-year downward trend, with awareness training of product application. Captured with employee survey results.•Worked closely with Quality Manager to deliver product within documented guidelines and create guidelines that were not yet created.

Stockholm, Stockholm County, Se

•Managed daily activities of Inside Service Sales Team 6 for US and 1 for Canada customers•Successfully created and launched the US Service Call Center for localized direct communication to avoid missed calls/emails left for individuals that may have not been available at the time of request. Allowing for prompt actions to be taken, Improving customer response time. •Worked with Service Operations to meet customer expectations. Improving customer survey results to be recognized as a world class in the industry. •Ultimately focused on Service sales growth, margin improvements of retrofit, Parts, and Services. Personal and team targets exceeded 3 consecutive years. •Created standard retrofit process within the US factories for Service Sales team allowing customers to extend the capitalized project investment for many additional years saving energy costs. •Core team member of Astea software launch for the call center details required for expedited Technical support services, Improved turnaround for quotes from 2 weeks to 2 days or less. •Estimated and issued quotations to existing customer base, manufacturer’s representatives, and new equipment sales team.•Interacted directly with customers regarding follow up on quotations, order acknowledgement and feedback on contract review. •Received and acknowledge customer purchase orders and prepare for order input by Order Entry department. •Managed internal flow of information and requirements for retrofit-upgrade projects.•Provided necessary monthly reports to Service Sales Manager including, but not limited to, Revenue Status, WIP Status, Order Status and Quote Management. •Assisted the Service Sales Manager with the forecasting of orders and sales on a monthly, quarterly and annual basis. •Participated in the development and implementation of sales initiatives specific to Service Sales. Responsible to create, communicate Technician incentive plans monitoring monthly progress.

Stockholm, Stockholm County, Se

Responsible for leading a team consisting of the Service Coordinator ,a team of Service Technitions and the Internal Parts Team.Servicing the Massachusetts produced desiccant dehumidification products.

Managed a daily production of Industrial and Commercial HVAC equipment consisting of 7 assembly lines and supporting departments more than 200 at full capacity, working closely with Materials team, Engineering and Sales to meet OTD meeting customer expectations. • Driver of change while launching and creating with consultants of ODP (Operational development plan) deployment as pilot in Massachusetts. • Creating tracking of KPIs for process change results.• Prepared operation schedules and coordinated manufacturing activities to ensure production and quality specifications.• Recruited qualified candidates and managed resources.• Developed employees through encouragement and engagement.• Created creative training and engagement of subordinate staff while monitoring and tracking performance objectives.• Ensured that project/department milestones/goals are met by adhering to specifications.• Participated in Safety Meetings and safety audits. • Demonstrated extensive knowledge of manufacturing department processes.• Observed, documented, and reported efficiency of all production lines, machinery, maintenance, repair.• Reviewed and adjusted, as necessary based on observations and recommendations, standard operating procedures and job requirements.• Observed and reported any inefficiencies related to job performance or lack thereof contributing to less than stellar production, as well as tracking waste, non-conforming products, and areas of improvement.

International Management, International Management Program

International Management, International Business