Michele Iannuzzelli Email & Phone Number

Whippany, New Jersey, United States

Call Center Agent: Answering calls from patients and pharmacies in regards to co-pay cards. If patient’s have trouble signing up for the co-pay cards, they call and we are able to walk them through the process, answering insurance related questions during sign up so that those eligible for the co-pay cards do not get rejected by mistake. Giving co-pay card information over the phone to patient’s or their pharmacies after verification so the cards can be used. Helping pharmacies with overrides when they get rejections when trying to run the co-pay cards at time of billing. Payment Processing: Scan and process any checks received via mail. Email scans of refunds to program supervisors, emailed scans of returned checks to department leads to be processed. Re-mailed checks to new addresses when needed, delivered refund checks to the finance department for processing.

Parsippany, Nj

Work through the temp agency Insight Global for Data Entry. Assigned to Solix Inc in their Program Integrity Assurance department. Duties included reviewing and approving FCC applications from schools and libraries for phone or internet service, as well as the equipment required to operate said services.

East Hanover, Nj

Greet and register patient’s as they enter the facility, manage referrals and discharge paperwork at the end of medical visits. Collect co-payments and make sure all the patient’s paperwork is ready for them at discharge.

Using Microsoft Dynamics GP to invoice and credit parts ordered by clients for each division of the company, invoiced orders by division after bank approval, and entered new orders so they could then go to the approval department.

Elkhart, Indiana Area

Handled aspects of hiring, including: calling applicants in for interviews, helping applicants fill out necessary forms for hiring (I-9’s, tax forms, drug screen paperwork, background check paperwork, etc.), and entering the necessary information into a third party database for background checks. Updated spreadsheets related to who was and was not hired, spreadsheets showing who was present and who was absent daily, and wrote up reviews (1 & 2 Week, 90-Day, and annual) for all employees in the plant. Worked with confidential information, including social security numbers and other such personal information.

South Bend, Indiana Area

Assist the lead teacher with the care of children ages 6-12, supervise and interact with the children in specific activities and play time. Also provided mediation to the children when needed.

Completed Freshman Year Only, Telecommunications

High School, General, B

Activities and Societies: Drama Club, Quiz Bowl, Girls Tennis Manager