Michele Ingebertson Email and Phone Number
Michele Ingebertson work email
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Michele Ingebertson personal email
I am currently the COO of Global Services. I have built several of McKinsey global support functions and shared services centers and played an integral part in transforming McKinsey’s support landscape from an office-centric to a globally managed support model.Accomplishments include:■ Helping to create two new shared services centers, one in Eastern Europe and the other in Central America, housing over 500 colleagues in each center and serving both McKinsey consultants and internal support functions globally and overseeing ~2,000 support colleagues in 10+ locations ■ Creating the strategy and vision for McKinsey's global graphic design & presentation support services. Initial task was to turn a function into a "best in class" organization through a change management program that addresses consultant pain points and by matching quality, capability and service levels to the needs of our consulting staff■ One of the leaders transforming office-based IT functions to a centralized regional Global Helpdesk (GHD) and responsible for driving evolution of a global and consistent 7x24 remote end user support delivery model via a 3-hub follow-the-sun model (Sydney, Dusseldorf, Toronto), reaching a user satisfaction of 4.9 (out of 5). Ensuring key performance indicators were met (satisfaction, service availability, resolution rates, etc.) and new technologies and changes are successfully transitioned to user support teams■ Oversaw governance change of all office-based IT staff in North America, often work with McKinsey consulting teams to share experiences from our own service consolidation journey with clients and periodically acts as a subject matter expert for McKinsey client’s regarding remote support for both IT and Visual Graphics. I have extensive implementation and operations experience and spends time with the operations teams in Asia, Europe and Central America.
Mckinsey & Company
View- Website:
- mckinsey.com
- Employees:
- 32269
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LeaderMckinsey & Company Dec 2015 - PresentToronto, Ontario, Canada -
DirectorMckinsey Jan 2008 - Present
Michele Ingebertson Skills
Michele Ingebertson Education Details
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Mathematics And Computer Science
Frequently Asked Questions about Michele Ingebertson
What company does Michele Ingebertson work for?
Michele Ingebertson works for Mckinsey & Company
What is Michele Ingebertson's role at the current company?
Michele Ingebertson's current role is Leader at McKinsey & Company.
What is Michele Ingebertson's email address?
Michele Ingebertson's email address is mi****@****sey.com
What schools did Michele Ingebertson attend?
Michele Ingebertson attended University Of Waterloo.
What skills is Michele Ingebertson known for?
Michele Ingebertson has skills like Strategy, Business Strategy, Management Consulting, Change Management, Executive Coaching, Organizational Development, It Strategy, Acquisition Integration, Strategic Consulting, It Service Management, Strategic Planning, Business Transformation.
Who are Michele Ingebertson's colleagues?
Michele Ingebertson's colleagues are Martina Aquila, Lukas Duarte, Saumya Pandey, Mychelle Simpson, Olga Perez, María Paula Loría Cambronero, Kirsten Laczka.
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Michele Ingebertson
United States
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