I am an ASG Technician at DRN, a global leader in video security solutions. I have earned the CCNA: Introduction to Networks certification from Cisco and Foundations of Cybersecurity certifications from Google. I have over ten years of experience in providing help desk support, desktop support, and desk top support to various clients and users. I am proficient in troubleshooting, installing, configuring, and maintaining hardware and software systems. I enjoy learning new technologies and skills. I am a team player who values collaboration, communication, and customer satisfaction.