Michele Jones Email & Phone Number

Auckland, New Zealand

Responsible for analysing business requirements, identifying deficiencies and opportunities, and developing innovative solutions. • Supporting clients to align digital decisions that accelerate the customer journey• Procuring and sourcing business operations systems and solutions• Leading function design, build, and deployment of systems and core platform upgrades• Negotiating contracts, and on-boarding and leading solution integrator partners• Conducting technology assessments of CMO to TOM (current to target state transitional roadmap)• Building, managing, and maintaining strong stakeholder relationships• Managing organisation re-designs

Auckland, New Zealand

Key achievements in this role:• Development of Hirepool procurement strategy which involved current state architecture assessment to target state architecture landscape aligned to core business features. • Delivered solution option analysis, product evaluation, vendor market scan and future state recommendation.

Auckland, New Zealand

Key achievements in this role:• As Principal Consultant reporting to CEO, I led the architecture assessment and RFI diligence and vendor selection and solution process for Finance Management, Rebate and Pricing Management, Procurement, Sales, Catalogue Promotion and EDI. This included establishing governance forums, leading third party vendors to execute solutions, leading the functional design, integration scope to legacy systems, UI strategy, and transforming process hierarchy to process flows.• Executed NetSuite MVP leading an augmented transformation team of 41 staff. Iterative release approach to deliver working solution within 6 months. • Production of ITM Store Core platform transition strategy to NetSuite One World application.• Redesigned process hierarchy and business workflow to improve efficiencies for stores.• Established corporate governance framework to meet shareholder/member expectations.• Served as Chair of Transformation Portfolio Steering Committee.• Currently existing legacy systems and completing data transformation activities.

Auckland, New Zealand

Key achievements in this role:• Reviewed commercial contracts to better understand the quantified benefits, cost and risks associated with Mercury SAP investment.• Reviewed vendor contract and engagement approach and provided recommendations.• Collaborated with the Programme Director to resize the programme delivery team and completed placement of specialised resources. • Served as a member of the Mercury E-commerce SAP Global Steering Committee.

Auckland, New Zealand

Key achievements in this role:• Reporting to CIO and Technology Senior Leadership Team, I delivered a SAP Fit for Purpose Review which included rationalism of existing monolith SAP footprint.• Conducted SAP software and Enterprise vendor licensing negotiations.• In collaboration with the procurement team, I managed RFI diligence and appointed a new managed SAP Support Partner, and completed the on-boarding of new partners and exit of incumbent.• Completed LICA solution assessment for ERP functionality.• Execution of SAP Business One ERP solution; Ireland, UK, Australia.• Provided leadership oversight to Digital and Diagnostic SAP Architect.

Auckland, New Zealand

Key achievements in this role:• Delivered the ‘as is’ architectural assessment and ‘to be’ future state architecture landscape aligned to FSNI target operating model for FSNI amalgamation.• In collaboration with EY advisory, reshaped SAP IS Retail Programme, revisited cost models with key vendors and led 13 workstreams.• Provided guidance and support to FSNI Executive Team, and served as a member of the Steering Committee.• Closed two Toops wholesale stores (Napier and New Plymouth) and established cross-dock facilities at these sites from Toops Palmerston North.• Upgraded and rebranded Toops Palmerston North and Ngauranga properties to Gilmour’s stores.• Closed cash and carry operations at Toops Ngauranga as well as three Gilmours stores (Henderson, Rotorua and Panmure).• Converted Toops Palmerston North and Ngauranga Store to an Owner / Operator model, and implemented SAP IS Retail and Point of Sale systems.• Deployed network connectivity and upgrade back office infrastructure.• Deployed new-look web shop to enable an online ordering, click and collect functionality. • Transitioned Oil Channel (BP, Caltex, Z) from JDE / BICS to SAP IS Retail to enable redistribution of Oil Channel sales too multiple Gilmour’s stores.• Manged the HR team to conduct redundancies for 159 staff including conducting the staff consultation process and union negotiations with FIRST Union.• I continued as Principal Consultant to lead the Gilmour’s technology replacement and Brand realignment Programme reporting to the board supporting the CIO, Managing Director and CFO with a team of consultants and architects executing the programme.

Auckland, New Zealand

Key achievements in this role:• In consultation with the Northern Regional GM and Auckland Health Board CEO, I established a number of group forums to enable Clinicians, Pathologists, and Medical Directors to influence development, and ensure the agreed delivery and management of the service was technically and clinically robust. • Developed a transitioned plan for transferring clinical pathology and related collection services undertaken by DML to Labtests in Auckland. Also facilitated the shift of Anatomical pathology from Labtests to DHBs.• Formed a Clinical Pathology Assurance Group, accompanied with Charter, to provide technical advisory and challenge clinical issues that required consideration for the transition direction.• Completed an assessment which identified changes in service and recommended steps to mitigate any associated disruption to clinical users and patients.• Aligned all LAB Clinicians’ Individual / Collective Employee Agreements in consultation with Lawyers.

Auckland, New Zealand

Key achievements in this role:• Reporting to the Advisory Board, I developed long term business and operational strategies to transition a company from a family-owned business to a medium competitive enterprise. Evolved the company to maintain operations with rapid sales growth of 30%. Developed a three-year strategy supporting EBITDA growth of $110m annualised.• Played a key role in diversifying solution options and positioning the company in Managed Outsource Network Infrastructure Services (Tier 1, 2). • Developed the company’s profile footprint and new brand proposition, launching a new website and new communications templates.• Established critical channel partnerships, which included the composition of three- to five-year Master Service Level Agreements and Preferred Supplier Agreements.

Auckland, New Zealand

► Commenced as a NATIONAL MANAGER: Business Innovation and Advertising Agency► In 2005, promoted to PROGRAMME DIRECTOR: Operational Excellence / Voice and Wireless Portfolios► In 2007, PROGRAMME DIRECTOR: YPG Separation from Telecom New Zealand ► In 2008, PROGRAMME DIRECTOR for Yellow Pages 018, 1255, 0172 Call Centre Transition from NZ to Manila► In 2009, PROGRAMME DIRECTOR for separation of 111 call Centre from Telecom core infrastructureAchievements at TELECOM NEW ZEALAND LTD ✰ Northern Regional Group Manager (Telecom Employee of the Year Award)✰ Human Resources Manager (New Zealand Excellence Award ISO9000)✰ National Manager Agency / Key Account Group (Sales Team of the Year Award)✰ Area Manager Sales (Sales Team of the Year Award)