Small Business Owner
Flowers In Bloom
Brisbane, Queensland, Australia
• Business operations (Creative concept, developing company objectives, planning and executing company profile, layout planning and execution, branding and opening of three outlet stores, strategic development of policy and procedures, marketing and promotional management, client portfolio management, accounts and invoicing, documentation and reporting, providing a quality service with exceptional customer service, conflict resolution)• Store duties (Training and recruitment, performance reviews, provide exceptional customer service, taking and completing orders, staging and merchandising of products, collaboration with clients for events, tailored and individual orders, care cut flowers, processing flowers, product knowledge, inventory and stock control, security checks, deliveries, and POS duties)