Michele Kitchen Email & Phone Number

Tannersville, Pennsylvania, United States

As an Office Assistant for the Learning Center at Northampton Community College, I played an integral role in supporting the center's operations and providing exceptional service to students and faculty. In this position, I was responsible for a wide range of administrative tasks, including:Managing the front desk: I greeted visitors, answered phone calls, and directed them to the appropriate staff member. I also managed the center's calendar, scheduled appointments, and maintained an orderly and organized reception area.Supporting administrative tasks: I assisted with data entry, filing, and photocopying, ensuring that all paperwork and documents were accurately recorded and filed in a timely manner. I also managed office supplies, ordering and restocking as necessary.Assisting with events: I helped plan and organize events such as workshops, presentations, and special activities, ensuring that all logistical aspects were taken care of, such as setting up the venue, arranging catering, and managing registrations.Providing exceptional customer service: I was responsible for answering student inquiries and providing guidance on center resources and services. I also assisted students with scheduling tutoring appointments and ensured that they had access to the tools and materials they needed to succeed.Throughout my tenure as an Office Assistant, I demonstrated exceptional organizational and communication skills, as well as an ability to work collaboratively with faculty, staff, and students. I was able to prioritize tasks effectively, ensuring that all administrative duties were completed in a timely and accurate manner. My attention to detail and customer service focus allowed me to make a positive impact on the center's operations, and I am proud to have contributed to the success of the Learning Center at Northampton Community College.

York, Pennsylvania, United States

As the Office Manager for Jakes Cabinets & Flooring, I was responsible for overseeing the daily operations of the office, providing support to the sales and installation teams, and ensuring that the administrative needs of the business were met. In this role, I was responsible for:Managing office operations: I oversaw the day-to-day operations of the office, including managing the reception area, answering phone calls and emails, and coordinating office activities such as meetings and appointments.Supporting the sales team: I provided administrative support to the sales team, including generating quotes, preparing proposals, and coordinating the sales process with other departments.Supporting the installation team: I worked closely with the installation team to ensure that installation projects were scheduled and executed efficiently, and that all necessary paperwork and documentation was completed in a timely manner.Managing administrative tasks: I was responsible for managing the company's accounts payable and receivable, processing invoices, and reconciling bank statements. I also managed employee records, benefits, and payroll.Collaborating with other departments: I worked closely with other departments, including sales, installation, and management, to ensure that all aspects of the business were aligned and working together effectively.Throughout my tenure as an Office Manager, I was able to streamline administrative processes, improve communication between departments, and support the overall success of the business. My attention to detail, organizational skills, and ability to work collaboratively with other team members allowed me to make a positive impact on the daily operations of Jakes Cabinets & Flooring.

York, Pennsylvania, United States

As a Customer Service Manager at YWCA York, I was responsible for overseeing the organization's customer service operations, ensuring that all interactions with clients were conducted in a professional, efficient, and friendly manner. In this role, I was responsible for:Managing a team of customer service representatives: I hired and trained customer service staff, provided ongoing coaching and support, and monitored performance to ensure that the team was meeting or exceeding performance goals.Developing and implementing customer service policies and procedures: I worked closely with other departments to develop policies and procedures that aligned with YWCA York's mission and values, and ensured that these policies were communicated effectively to staff and clients.Analyzing customer feedback and metrics: I regularly reviewed customer feedback, analyzed metrics such as call volume and customer satisfaction ratings, and used this data to identify areas for improvement and implement changes to improve customer service operations.Resolving complex customer issues: I provided guidance and support to staff in handling complex customer inquiries and complaints, and worked to resolve these issues in a timely and satisfactory manner.Collaborating with other departments: I worked closely with other departments, including marketing and development, to ensure that customer service was aligned with the organization's overall goals and objectives.Throughout my tenure as a Customer Service Manager, I was able to improve customer satisfaction ratings, reduce call wait times, and increase first call resolution rates. I also fostered a culture of accountability and excellence, empowering my team to take ownership of their work and continuously improve their performance. My focus on customer service excellence and collaborative leadership style contributed to the success of YWCA York, and advancing the organization's mission.

Fairfield, New Jersey, United States

As an Assistant to the Plant Manager for Phelps Dodge Wire and Cable, I provided high-level administrative support to the Plant Manager and played a critical role in ensuring that the plant operations ran smoothly. In this role, I was responsible for:Managing the Plant Manager's schedule: I managed the Plant Manager's calendar, scheduling meetings, appointments, and events, and ensuring that the manager's time was used efficiently and effectively.Coordinating plant operations: I worked closely with other departments, including production, logistics, and maintenance, to ensure that the plant's operations were running smoothly and efficiently. I also assisted in the implementation of new policies and procedures related to plant operations.Managing communications: I was responsible for managing incoming and outgoing communications, including phone calls, emails, and other correspondence. I also assisted in the preparation of reports and presentations for the Plant Manager.Coordinating projects: I assisted in the coordination of various plant projects, including equipment upgrades and maintenance, safety initiatives, and environmental compliance efforts. I worked closely with other team members to ensure that these projects were completed on time and within budget.Providing administrative support: I provided general administrative support to the Plant Manager, including drafting correspondence, managing files and records, and preparing reports and presentations.I demonstrated exceptional organizational skills, communication skills, and attention to detail. My ability to work collaboratively with other departments and team members allowed me to provide high-quality support to the Plant Manager and contribute to the success of the plant operations. My focus on efficiency and effectiveness in managing the Plant Manager's schedule and communications allowed the manager to focus on critical tasks and projects, resulting in increased productivity and overall success.

Fairfield, New Jersey, United States

As a Human Resources Assistant for Phelps Dodge Wire and Cable, I played an integral role in supporting the HR department and ensuring that all employee needs were met. In this role, I was responsible for:Supporting recruitment and hiring: I assisted with job postings, reviewed resumes and applications, scheduled interviews, and communicated with job candidates throughout the recruitment process. I also assisted with new employee onboarding and orientation.Managing employee records: I was responsible for maintaining accurate employee records, including personnel files, benefits information, and training records. I ensured that all records were up-to-date and filed in accordance with company policies and legal requirements.Assisting with benefits administration: I provided support to the HR team in administering employee benefits, including health insurance, retirement plans, and other benefits. I also assisted employees with questions and issues related to their benefits.Assisting with HR policies and procedures: I worked closely with the HR team to ensure that company policies and procedures were up-to-date and communicated effectively to employees. I also assisted with training and development programs for employees.Handling employee inquiries: I was responsible for responding to employee inquiries related to HR policies, benefits, and other HR-related issues.Throughout my tenure as a Human Resources Assistant, I demonstrated exceptional attention to detail, communication skills, and an ability to work collaboratively with the HR team and other departments. My ability to manage multiple tasks simultaneously allowed me to meet tight deadlines and provide high-quality support to the HR department and employees. My focus on providing exceptional service and maintaining a high degree of accuracy and confidentiality contributed to the success of the HR department and the overall success of Phelps Dodge Wire and Cable

Education/English, 3.85

Associate Of Arts - Aa, Social Work, 4.0

Activities and Societies: Honors SocietyAs an individual with a 4.0 GPA in the Social Work program at Northampton Community College, I.

Social Work, 4.0

Activities and Societies: Phi Theta Kappa Honors Society