· Cooperate with the Operations Control Center (OCC) and ramp control situated in the Virtual Apron Control Room (VACR), additionally liaising with the VACR for supervision of any non-standard taxi instructions.· Conduct routine inspections of general ramp surface conditions regarding cleanliness, clarity of paint markings/signs, and infrastructure functionality (e.g. lighting and aircraft docking systems).· Compile reports of any incidents, accidents, and failures of technical… Show more · Cooperate with the Operations Control Center (OCC) and ramp control situated in the Virtual Apron Control Room (VACR), additionally liaising with the VACR for supervision of any non-standard taxi instructions.· Conduct routine inspections of general ramp surface conditions regarding cleanliness, clarity of paint markings/signs, and infrastructure functionality (e.g. lighting and aircraft docking systems).· Compile reports of any incidents, accidents, and failures of technical components at the New Terminal A.· Inspect and ensure the correct parking of aircraft, vehicles, and equipment while monitoring ongoing construction and maintenance projects on the ramp.· Maintain and complete daily logs for shift handover, providing accurate and up-to-date information for seamless communication between team members. Show less

· Oversaw the operational readiness and concession management of the new terminal at Newark Airport, ensuring all facets of the facility are well-maintained for visitors/guests while adhering to regulatory requirements.· Coordinated the successful execution of 200+ planned and unplanned operations in liaison with five (5) Airlines (United, American, JetBlue, Delta, & Air Canada), leveraging resources to facilitate the safe, on-time departures of flights.· Managed irregular flight… Show more · Oversaw the operational readiness and concession management of the new terminal at Newark Airport, ensuring all facets of the facility are well-maintained for visitors/guests while adhering to regulatory requirements.· Coordinated the successful execution of 200+ planned and unplanned operations in liaison with five (5) Airlines (United, American, JetBlue, Delta, & Air Canada), leveraging resources to facilitate the safe, on-time departures of flights.· Managed irregular flight operations, including delays, return flights, cancellations, and diversions due to inclement weather conditions, ensuring the safety of all passengers, and coordinating with airlines/ground handling personnel when necessary.· Handled flight systems to provide airlines and stakeholders with vital information, including arrival/departure times, baggage delivery times, and aircraft waiting times for gate availability.· Directed the process flows of passengers, baggage, and aircraft, maintaining an ideal wait time of 3-10 minutes at passenger security checkpoints and providing solutions for aircraft ramp delays exceeding 10 minutes.· Assigned and monitored 50+ check-in counters, 33 jetbridges, and boarding areas.· Supervised and allocated hardstand, common use gates, and preferential use gates for 143 arrival flights and 165 departing flights (on average).· Managed 500+ CCTV cameras to maintain security compliance, prevent breaches, and monitor resource status. Show less

· Coordinated 70+ ORAT classroom familiarization sessions and terminal walk-throughs for 2,533 stakeholders and employees in efforts to reduce TSA checkpoint wait/processing times, check-in times at ticket counters, and boarding times at the jetbridge.· Simulated live terminal and stakeholder operations through flight planning and utilization of BHS systems, check-in counters, departure gates, FIDS, GIDS, and jet bridges for ORAT Trials at New Terminal A.· Provided feedback for… Show more · Coordinated 70+ ORAT classroom familiarization sessions and terminal walk-throughs for 2,533 stakeholders and employees in efforts to reduce TSA checkpoint wait/processing times, check-in times at ticket counters, and boarding times at the jetbridge.· Simulated live terminal and stakeholder operations through flight planning and utilization of BHS systems, check-in counters, departure gates, FIDS, GIDS, and jet bridges for ORAT Trials at New Terminal A.· Provided feedback for implementation and refinement of best practices and changes.· Oversaw the scope of simulation operation, successfully processing mock passengers for at least eight (8) mock flights and sending 200 arrival bags/1,400 departure bags through the BHS for any given trial. Show less

· Coordinated logistics for five (5) Presidential events with the U.S. Secret Service, Air Force One Advance Team, and U.S Marine One Helicopter Squadron, establishing timelines, securing perimeters, setting up command post areas, and managing airport advisories and road closures.· Observed construction personnel and activities on and near AOA to establish a safe operating environment, mitigating interference aircraft movement during runway repavements, service road upgrades, perimeter… Show more · Coordinated logistics for five (5) Presidential events with the U.S. Secret Service, Air Force One Advance Team, and U.S Marine One Helicopter Squadron, establishing timelines, securing perimeters, setting up command post areas, and managing airport advisories and road closures.· Observed construction personnel and activities on and near AOA to establish a safe operating environment, mitigating interference aircraft movement during runway repavements, service road upgrades, perimeter creation, water drainage conduit installation, security fence updating, and Instrument Landing System (ILS) upgrading projects.· Maintained continuous surveillance of runways and taxi lanes, inspecting for potential hazards and communicating any identified safety concerns, including wildlife, taxi lanes, and foreign objects to the Air Traffic Control tower.· Monitored security cameras and gate systems to identify suspicious activity and address blind spots or animal residue. Show less

· Scheduled Generated and updated daily, weekly, monthly, quarterly, and yearly reports using QuickBooks regarding annual and seasonal top-selling coffee flavors, accounts receivables and payables, and customer purchasing trends.· Analyzed data regarding administrative costs and spending trends for personnel budget preparation, compiling reports on overhead costs for the warehouse and FLCR cafes to aid company leadership in determining product sales and pricing.· Maintained computer and… Show more · Scheduled Generated and updated daily, weekly, monthly, quarterly, and yearly reports using QuickBooks regarding annual and seasonal top-selling coffee flavors, accounts receivables and payables, and customer purchasing trends.· Analyzed data regarding administrative costs and spending trends for personnel budget preparation, compiling reports on overhead costs for the warehouse and FLCR cafes to aid company leadership in determining product sales and pricing.· Maintained computer and physical filing systems, accurately applying payments to invoices, and keeping detailed records of paid and unpaid accounts for customers. Show less

· Oversaw airfield duties and personnel to ensure the safe and timely completion of tasks, including lavatory and water service, baggage downloading and uploading, aircraft fueling, and weight and balance management for on-time departures.· Compiled event logs, flight crew records, and flight operations documentation for incoming and outgoing flights, facilitating necessary paperwork for departing or arriving crew.

· Organized records of grants issued to airports for planning and development of public-use airports, assisting NY, Washington, Beckley, and Harrisburg Airport District Offices (ADO) in providing guidance for the Airport Improvement Program (AIP).· Collected data and fees for the Passenger Facilities Charge (PFC) Program under the AIP to support FAA-funded approved projects to enhance safety, security, or capacity, reduce noise, and increase air carrier competition.· Created an… Show more · Organized records of grants issued to airports for planning and development of public-use airports, assisting NY, Washington, Beckley, and Harrisburg Airport District Offices (ADO) in providing guidance for the Airport Improvement Program (AIP).· Collected data and fees for the Passenger Facilities Charge (PFC) Program under the AIP to support FAA-funded approved projects to enhance safety, security, or capacity, reduce noise, and increase air carrier competition.· Created an Environmental Database in collaboration with an Environmental Protection Specialist to track National Environmental Protection Act documents for DE, MD, NJ, NY, PA, VA, WV, and DC, complying with environmental regulations.· Implemented and managed an electronic system for monitoring PFC applications and financial activity for active projects in the Eastern Region, accurately tracking grant disbursement phases for each airport. Show less

• Scheduled and supervised ramp agents based on daily manpower and flight schedules, coaching and developing 10 agents to become potential supervisors. • Trained 50-100 new employees on handling ground equipment operations, safely maneuvering around aircraft, managing water refilling, coordinating the proper loading and unloading of aircraft, and hooking up ground power and portable hoses.• Confirmed the completion of aircraft reset functions, including cabin service, refueling, and… Show more • Scheduled and supervised ramp agents based on daily manpower and flight schedules, coaching and developing 10 agents to become potential supervisors. • Trained 50-100 new employees on handling ground equipment operations, safely maneuvering around aircraft, managing water refilling, coordinating the proper loading and unloading of aircraft, and hooking up ground power and portable hoses.• Confirmed the completion of aircraft reset functions, including cabin service, refueling, and cargo actions to ensure the timely departure of flights. Show less