Dr. Dot provides massage, chiropractic care as well as spa treatments for celebrity clients traveling around the world. I match the client with one of therapist world wide, arrange their booking based on their needs and process their payment. I am also her personal assistant, I accept all calls when she is unavailable, make appointments, track all bookings for clients, shopping online for her personal needs and anything she might task me to do. In my position I also do basic office work, process receipts for clients, maintain spreadsheets in excel for all bookings, medical notes for the clients as well as targeting for future bookings.

inbound customer service for Guests of Disney, assisted guest with general questions. Connected guest to appropriate departments for booking and reservations.

Personal Chef, Organizer and general domestic services. This was my company I provided several services for clients such as shopping, errands, weekly meal prep, catering, spring cleaning, closet organizing. As it was my company I did all the marketing, research and development. Closed the business when I relocated to Florida from Alabama.

Account management, assist new clients with opening accounts, offered products to current clients to further enrich their relationship with the company, cash ordering based on future needs, audit current vault cash, process charge offs, business account management

West Corporation houses many companies, I was fortunate enough that I was a Team Leader for 2 of them. I began as a Team Leader for AT&T and as a successful leader I was promoted to Team Leader for American Express. My daily duties included coaching staff to optimize their call flow, sales and customer service. Provided feedback on calls between agent and caller based on the metrics scale of American Express. Weekly team meetings to discuss how to better improve call flow, callers experience, provide caller with best cards to suit their needs. Addressed any escalated calls from unhappy customers and offered solutions to de-escalate the situation. Provided team members with their call metrics on a daily and weekly basis, as well as provided bonuses based on stats. It was also my responsibility to put team members on P.I.P if necessary and if they could not meet the requirements, terminate employment. Other duties were scheduling, meet with upper management as well as the client, training, quality control, data entry and general office duties.