Michele Lowe Email & Phone Number

Watertown, MA, US

Cambridge, Massachusetts, United States

Buffalo, New York, United States

• In this role, I optimized varied business processes by establishing seamless connections between Sales Operational functions and downstream Operations teams. I boosted significant efficiency gains by revamping the.
• Enhanced efficiency and scalability by leading business operations executives across Proposal Development (RFP), Sales Operations, Sales Systems (Salesforce), Client Implementations, Documents, Stop Loss, and Client.
• Accelerated document (SBC & SPD) delivery timelines by an impressive 72%, coinciding with 32% growth in the book of business in an 8-month period.
• Played a key role in the strategic transformation of Business Operations at Centivo.
• Collaborated with the Leadership Team to build cohesive Business Operations team.
• Contributed to the development and documentation of the ideal Operating Model.

Canton, Massachusetts, United States

• Here, I was a visionary business leader driving the comprehensive system modernization and integration initiative for the commercial division, seamlessly merging Tufts Health Plan and Harvard Pilgrim Health Care.
• Spearheaded the creation of a robust implementation project plan, streamlining the onboarding process for new business sales and complex renewals.
• Successfully communicated the progress and risks of system transformation work to the executive leadership team through regular bi-weekly dashboards, enabling informed decision-making and risk mitigation.
• Contributed to the seamless transition of staff into the new organization by conducting talent assessments and strategically placing individuals based on their skills and the business requirements.

Watertown, MA

• During this tenure, I successfully managed key sales enablement functions, including Sales Operations, Sales Administration, Sales Programs and Product Administration, with oversight of Small Group Client Services. I.
• Enhanced operational capabilities by directing budget management for 12 sales, marketing, and product cost centers and overseeing special development initiatives.
• Improved revenue position and interdepartmental communication of the self-insured block by pioneering the implementation of a new system.
• Executed comprehensive system, business, and vendor assessments, pivotal in shaping the transformation business case. Secured executive support, funding, and advised on final vendor selection.
• Offered primary subject matter expertise for commercial division, driving insights into client, broker, and member needs, regulatory changes, business processes, capabilities and the commercial roadmap.
• Identified Minimum Viable Product (MVP) and successfully delivered the initial Salesforce deployment within 9 months, leveraging SAFe Agile methodology.

Watertown, MA

• In this role, I led the Sales Programs, new business Sales Operations, and Sales Technology and Information teams, orchestrating cohesive collaboration among these critical functions. I have represented the interests.
• Boosted overall operational efficiency by directing development, support, and management of sales systems.
• Implemented Optum’s reporting analytics tool, enhancing efficiency in client plan performance reporting and conducting in-depth cost driver analytics.
• Ensured the successful execution of the internal Go-To-Market program, conducting comprehensive reviews of staff skillsets and performance. Aligned team members with compensation levels based on consistent competency.
• Recommended and executed a new Sales Operations model for administrative tasks, resulting in increased efficiency, accuracy, and effectiveness in task completion. Freed up Account Management staff for more consultative.
• Expanded Cigna offerings for national solution, out-of-area, and traveling coverage, broadening scope and accessibility of services.

• Here, I led Sales Programs team by directing a range of projects and providing subject matter expertise for various initiatives, including product development, regulatory compliance, and system development projects. I.
• Established strong internal relationships to facilitate project coordination and completion.
• Provided expert advice and support on a range of corporate initiatives, including product development and system enhancements.
• Interpreted and implemented provisions of various federal and state regulations, including Health Care Reform (now known as ACA) and Mental Health Parity. Educated staff on all commercial components of these regulations.
• Developed an SBC generation tool to ensure compliance with new federal requirements, enhancing the organization's ability to meet regulatory standards.
• Delivered a third-party (TPA) reporting solution to meet our client's specific needs, contributing to streamlined processes and improved client support.

Bs, Psychology

Activities and Societies: Women's Varsity Crew, Northeastern News Photographer

Education record

Activities and Societies: Field Hockey, National Honor Society