Michele Lowe Email & Phone Number

Watertown, Ma, Us

Cambridge, Massachusetts, United States

Buffalo, New York, United States

In this role, I optimized varied business processes by establishing seamless connections between Sales Operational functions and downstream Operations teams. I boosted significant efficiency gains by revamping the operating model for six teams. I performed as key driver in defining the full quote-to-card operating model by pinpointing areas for business process enhancements and implementing role and responsibility modifications. I directed successful new system implementations, including the establishment of a new RFP Library/tool (Qvidian) with comprehensive training and adoption by business subject matter experts. I also executed the implementation of RingMaster (SmartLinQ tool) for Stop Loss administration and reporting.Some key accomplishments associated with this job role include:• Enhanced efficiency and scalability by leading business operations executives across Proposal Development (RFP), Sales Operations, Sales Systems (Salesforce), Client Implementations, Documents, Stop Loss, and Client Support teams within a rapidly expanding start-up.• Accelerated document (SBC & SPD) delivery timelines by an impressive 72%, coinciding with 32% growth in the book of business in an 8-month period.• Played a key role in the strategic transformation of Business Operations at Centivo.• Collaborated with the Leadership Team to build cohesive Business Operations team.• Contributed to the development and documentation of the ideal Operating Model.• Facilitated cross-functional discussions to enhance understanding of team interdependencies within the larger Centivo ecosystem.• Spearheaded the implementation of Ringmaster "SmartLinQ" for Stop Loss, resulting in a 50% increase in case load efficiency.• Managed transition of Client Support and hired a Documents Manager, Stop Loss Manager, and Implementation Director.• Addressed challenges, including the resignation of the RFP Manager and Compliance (Docs/Stop Loss) Director.

Canton, Massachusetts, United States

Here, I was a visionary business leader driving the comprehensive system modernization and integration initiative for the commercial division, seamlessly merging Tufts Health Plan and Harvard Pilgrim Health Care commercial books of business. I employed a SAFe Agile approach to orchestrate the solution train, overseeing the successful implementation, migration, and integration of Salesforce CRM & Broker Portal tools. I utilized Simplify Health's suite of services as the product platform and integrated Optum's Stepwise for efficient rating and quoting. I spearheaded the integration of business functions across two heritage organizations, instituting a harmonized internal communications model. I pioneered the development of a shared reference library, effectively capturing critical regulatory and business information indispensable for the sales team in their client servicing endeavors.Some key accomplishments associated with this job role include:• Spearheaded the creation of a robust implementation project plan, streamlining the onboarding process for new business sales and complex renewals.• Successfully communicated the progress and risks of system transformation work to the executive leadership team through regular bi-weekly dashboards, enabling informed decision-making and risk mitigation.• Contributed to the seamless transition of staff into the new organization by conducting talent assessments and strategically placing individuals based on their skills and the business requirements.

Watertown, Ma

During this tenure, I successfully managed key sales enablement functions, including Sales Operations, Sales Administration, Sales Programs and Product Administration, with oversight of Small Group Client Services. I rendered expertise in product feasibility assessment and development, benefit modification, web/operating systems implementation, continuous improvement in operational function & efficiency, regulatory reform, medical trend initiatives, and technology infrastructure. I have produced comprehensive oversight of product & benefit proposal feasibility assessments, implementations, and management within the division's product portfolio. I have led the SAFe implementation of a multi-year commercial sales transformation initiative by serving as the Agile Product Manager. Oversaw Sales Operations in the development of Sales Enablement business model for fostering business process efficiencies and streamlining staffing model.Some key accomplishments associated with this job role include:• Enhanced operational capabilities by directing budget management for 12 sales, marketing, and product cost centers and overseeing special development initiatives. • Improved revenue position and interdepartmental communication of the self-insured block by pioneering the implementation of a new system.• Executed comprehensive system, business, and vendor assessments, pivotal in shaping the transformation business case. Secured executive support, funding, and advised on final vendor selection.• Offered primary subject matter expertise for commercial division, driving insights into client, broker, and member needs, regulatory changes, business processes, capabilities and the commercial roadmap.• Identified Minimum Viable Product (MVP) and successfully delivered the initial Salesforce deployment within 9 months, leveraging SAFe Agile methodology.• Enhanced accuracy and reducing response time while optimizing staff headcount by restructuring Small Group service model.

Watertown, Ma

In this role, I led the Sales Programs, new business Sales Operations, and Sales Technology and Information teams, orchestrating cohesive collaboration among these critical functions. I have represented the interests of various stakeholders, including new business sales, client services, and sales operations (contracting, RFP, and reporting) in corporate decision-making. I have steered efforts in new product development, web and operating systems enhancements, recommendations for operational change, medical trend initiatives, and technology infrastructure. I have spearheaded the responsibility for new business quoting and sold group implementations by providing crucial support to the field sales team and ensuring seamless integration into existing operations. I have led the client analytics team responsible for plan performance reporting, including data-driven decision-making.Some key accomplishments associated with this job role include:• Boosted overall operational efficiency by directing development, support, and management of sales systems.• Implemented Optum’s reporting analytics tool, enhancing efficiency in client plan performance reporting and conducting in-depth cost driver analytics.• Ensured the successful execution of the internal Go-To-Market program, conducting comprehensive reviews of staff skillsets and performance. Aligned team members with compensation levels based on consistent competency assessments by function.• Recommended and executed a new Sales Operations model for administrative tasks, resulting in increased efficiency, accuracy, and effectiveness in task completion. Freed up Account Management staff for more consultative client work.• Expanded Cigna offerings for national solution, out-of-area, and traveling coverage, broadening scope and accessibility of services.

Here, I led Sales Programs team by directing a range of projects and providing subject matter expertise for various initiatives, including product development, regulatory compliance, and system development projects. I have acted as team leader to manage departmental-level projects and assist with corporate initiatives.Some key accomplishments associated with this job role include:• Established strong internal relationships to facilitate project coordination and completion.• Provided expert advice and support on a range of corporate initiatives, including product development and system enhancements.• Interpreted and implemented provisions of various federal and state regulations, including Health Care Reform (now known as ACA) and Mental Health Parity. Educated staff on all commercial components of these regulations.• Developed an SBC generation tool to ensure compliance with new federal requirements, enhancing the organization's ability to meet regulatory standards.• Delivered a third-party (TPA) reporting solution to meet our client's specific needs, contributing to streamlined processes and improved client support.• Developed and implemented a range of new commercial line products, diversifying the organization's product offerings and enhancing market competitiveness.• Oversaw national solution pipeline for alliance clients in collaboration with Cigna to ensure coordination and delivery of solutions.

Bs, Psychology

Activities and Societies: Women's Varsity Crew, Northeastern News Photographer

Education record

Activities and Societies: Field Hockey, National Honor Society