Michele King Email & Phone Number

Stevens Point, Wisconsin, United States

Wisconsin Rapids, Wisconsin, United States

Provided onboarding for Customer Success Managers (CSM) offering after-sales support for educational software to schools and districts via online courses and live training. Managed resources and user databases. Tracked and reported course scores and resource usage to management team.Ensured product subscription renewal security by providing understanding of LAER model of customer success and expanded customer engagement by promoting adoption and implementation of Microsoft Outreach, enabling CSMs to reach more customers faster and track customer responses more efficiently.

Wisconsin Rapids, Wisconsin, United States

Delivered product training and resources via live webinars and online courses for Consultants and Customer Success Managers for Star assessment products (Reading, Math, and Early Literacy). Designed and edited weekly product update newsletter for Customer Success department.Elevated user product knowledge, expertise, and confidence via in-depth training sessions and on-demand answers via chat channels and discussion boards.Provided Consultants and Customer Success Managers with product updates and information in a timely manner, enabling faster communication with customers.

Wisconsin Rapids, Wisconsin, United States

Onboarded coaches and provided continuous training for product knowledge and presentation skills for Star assessment products (Reading, Math, and Early Literacy), Freckle Math and ELA, and myON. Coaches trained teachers and school administrators to implement products. Designed instructional materials for external customer presentations.Expanded professional development team expeditiously and efficiently by certifying new coaches within 6 - 8-week onboarding program.Increased customer renewals and product usage by producing knowledgeable coaches with ability and confidence to implement engaging training techniques such as discussion activities and hands-on practice.Designed and edited instructional materials in-house, replacing external vendor’s outdated product with timely and accurate resources.

Wisconsin Rapids, Wisconsin, United States

Presented product training, data analysis, and score interpretation via remote webinars to teachers and administrators. Scheduled training webinars and planned customized learning content.Accelerated student learning by arming teachers with knowledge to analyze classroom needs and effectively implement Renaissance programs, resulting in higher state assessment scores.Heightened customer satisfaction of professional development by presenting tailored content to meet educator needs, as measured by positive feedback and higher scores on surveys.

Wisconsin Rapids, Wisconsin, United States

Wisconsin Rapids, Wisconsin, United States