• Build and maintain positive working relationships.• Cooperate, coordinate and facilitate client collaboration sessions to understand, prioritize and organize business goals and implement strategy solutions that align with the company’s vision.• Identify business opportunities with new and existing clients to develop creative and innovative marketing solutions based on competitor’s products, industry trends, consumer behaviors to achieve desired outcomes.

• Promoted and maintains a normal and positive classroom environment by using conflict resolution.• Supported school policies and procedures and provided day end reports• Responded to short notice calls to serve as an immediate stand in for absent teachers.

Employee Engagement Group Co-Lead 2021- 2023Black Insurance Professional Network (BIPN) Aurora, IL• Scheduled and led planning committee meetings, monthly member meetings and projects.• Planned, organized, hosted, and budgeted chapter events and projects.• Initiated, developed and executed agendas to foster career development and growth for the members.Operations Claims Technician 2019- 2023 Aurora, IL • Achieved all given task benchmarks by using workload management and communication skills to meet deadlines.• Stood in for Subject Matter Expert which includes creating calendars, sending communications and reminders to ensure tasks are being completed within turnaround times.• Self-motivated to expanded knowledge base of the insurance industry by cross training on tasks in multiple lines of business (LOB) to learn about different departmental duties and relevance to the policy holder by job shadowing.• Acted as a peer mentor for new hires and invited others to job shadow to learn more about the role of a claim technician.• Created quality review reports, pay invoices, complete regulatory forms and CAT claim reviews.Customer Service Specialist 2014 – 2015 Aurora, IL • First point of contact, provided tailored exceptional customer service while explaining the claim process, setting up claims, resolving issues, assessing home or auto damage and organizing car rental or inspection where appropriate.• Continuously met and exceeded goals and deadlines set by the department manager.• Accurately documented all claims activity.

• Greeted patients and visitors, registered patients, updated demographic and insurance data.• Scheduled appointments in a timely manner or forwarded to triage for assistance.• Assisted patients with payments and referrals to financial counseling when necessary.

• Took inbound calls from clients, applicants and collection facilities in order to schedule pre-employment drug screening, finger printing and physicals.• Reviewed scheduling instructions to verify and confirm applicants are properly scheduled.

 Researched, reviewed and verified appropriate coverage in order to process claims Gathered relevant facts and details through a thorough investigation to determine liability on personal auto policies.  Provided exceptional customer service tailored to each customer's needs  Negotiated liability percentages, settled and issued payments or denied property damage claims.  Ran daily and monthly reports and took required course work to meet deadlines