Office Coordinator, Thoracic Surgery ServiceManaged and maintained the efficient operations of a large academic, clinical and research-oriented service. Provided administrative support for the Chief of Thoracic Surgery, 10 attending physicians and more than 85 clinical and support staff. - Performed complex calendar management- Coordinated international and domestic travel arrangements- Produced accurate documents and presentations and transcribed letters of recommendation- Coordinated meetings and the annual CME conference- Created the monthly On Call schedule, Time Away calendar and House Staff listing- Assisted with faculty recruitments, promotions and credentialing- Collaborated with the Surgery Education Office to coordinate Fellow and Resident rotations- Managed special projects such as Visiting Professorships and International Observerships- Ordered all office supplies, lab coats and stationery for the service- Processed reimbursements and conducted “Tips & Tricks” seminars for staff to decrease reimbursement times.

Provided professional organizing and home improvement services to clients. Managed multiple projects, keeping them on time and within budget. Designed and taught carpentry and painting workshops for at-risk youth.

Created and directed a training program for more than 15,000 employees at Beth Israel, St. Luke’s, Roosevelt, New York Eye and Ear Infirmary, Long Island College hospitals and offsite clinics. Designed a cutting-edge curriculum of more than 25 courses to promote computer literacy. - Created training manuals, job aids and multimedia presentations for all courses- Taught classes to clinical, managerial and support staff- Developed a database to easily register and track learner progress, thereby minimizing paperwork and costs. Compiled statistical reports to document program success

Managed 48 direct reports in a fast-paced, 24/7 environment to create high-quality pitchbooks and PowerPoint presentations. Worked closely with all levels of management to assess and meet their deadlines.-Increased staff productivity in spite of downsizing by streamlining workflow, analyzing skill gaps and cross-training staff-Improved employee performance by designing and teaching courses in Customer Service, Conflict Management and Team Building

Trained Investment Banking personnel in New York and worldwide offices in Microsoft Office and proprietary applications. Performed needs assessments and designed, developed and evaluated training programs. -Ensured 24/7 software application support by conducting a Train-the-Trainer program for seven new trainers-Developed a global, user-friendly template to decrease job turnaround times. Trained international staff in its use