Michele Ortiz Email & Phone Number

Effective and highly motivated leader with over 20 years in the financial and customer service industry, with a proven track record for the successful and timely completion of a high risk and exposure projects. In-depth operational processes and implications experience. Exude strong communication, organizational, problem-solving and critical thinking skills. Work well independently and as a strong team member and leader. Champion in identifying trends and capacity planning to adapt to internal and external expectations. • Microsoft Office Suite• Highly organized/ Detail oriented• Self –motivated• Coaching/ development• Data analysis• Problem resolution• Relationship management• Enhanced due diligence• Know your customer (KYC) Support 40 global markets, involved in settlements and reconciliations worldwide across all time zones; Research, resolve and maintain payables and receivables; Research and resolve position differences. Work daily with counterparties and peers in mitigating risk • Consistently examined dividends trades ensuring settlement; proven track record of identifying, researching and correcting errors resulting in substantial cost-savings and increased efficiency • Conducted daily broker-to-broker business to cover customer short sales, buy-ins and recalls.• Worked with broker to prevent costly buy ins; borrowed and loaned securities for dividend reinvestments, mergers and acquisitions.• Borrowed funds from a wide range of bank sources effectively maintaining account balances.• Monitored daily stock prices and computed fluctuations to determine the need for additional collateral to secure loans.• Responsible for monitoring trades in multiple market settle timely and contracts compared to minimize billing breaks • Computed, classified, recorded and verified data to develop and maintain accurate financial and operational records. • Ensured adherence to SEC and corporate policy guidelines and protocols at all times.

Tampa/St. Petersburg, Florida Area

Plan, organize, and manage the overall daily accuracy of the workflow. Responsibilities include managing resources to leverage production and risk objectives, develop and train associates in inventory/risk reduction, research case type trends for quality improvement opportunities and manage high dollar cases to ensure time sensitive processing while exceeding productivity benchmarks. • Worked with access databases to reconcile credits involving thousands of items • Executed an inventory plan that reduced inventory by 50% decrease in three months to exceed the national aged cases goal of 8%.• Worked with process design to create a method to resolve privacy breach issues in the Customer Remote Deposit process. Participated in creating a customer friendly feedback tool which provided the customer with daily updates to the progress of the events. • Provided consistent coaching and training to created an environment of accountability and improved associates defect rate to less than 1% of their production • Maintained excellent Management Control Reporting Process results with no exceptions by focusing on risk to our customers and the bank.• Offered mentorship and guidance to peers and direct reports to promote self-empowerment and career development.• Promoted growth and development by championing the Group Leader Academy designed to equip Tampa R&A associates with the skills required for effective career management. • Led monthly team leader meetings to drive consistency among leaders to better serve associates.• Oversee sites collection team to collect funds from unduly enriched clients and customers. In one year was able to collect over half a million dollars. • Participated in technical writing procedures for privacy breaches and paid twice items • Successfully supported associate action plans to improve associate survey results from 80% to 89% in 12 months.• Created reports daily to analyze and identify trends to improve processes.