CADWorx application consultant

Training/support about Bentley application , Revit Autodesk , Autodesk Plant 3d ,IT management, system integration

Member of an international team for customer technical management on customer support (pre and post sales) and training, with the target to help the customer for the start-up and to use properly the application SW of each different vertical (GIS, Plant, AEC-Building and Civil). Frequently contact trough USA and European head quarter in Holland and Ireland allow to monitor and perform the company standard and quality as requested by the corporate, at the same way IT Manager for the local resources (HW+SW) ,network,mail,tools,CRM,VoIP

MPH S.p.A. - Milan – an Italian company - Production of printer thermic transfer and end line system for logistic application, distribution of impact printer (Printronix) and laser printer (Kyocera), reader (Datalogic) for identification and scan of "bar code". The company is certificate “ISO-9001”.Position: Service and IT manager . Management of internal information system in windows and unix area to guarantee the correct functionality and the update and evolution of hardware and software system. Management of technical and service customer activities: on pre and post sales , installation and maintenance products. Management of Call-Center and technical employee for on-site service , technical support and service contract and project management

Position: 1995 -2001 Customer Care manager and IT manager. Technical management on pre and post sales service – A complete responsibility for the service on pre and post-sales activities , included the call-center service - Resources management (internal staff, partners and outsourcing company) for customer support during installation, configuration and system start-up - "Problem solving" oriented for hardware and software installed on Unix and Windows platform - Management of "customer satisfaction" – Training , update and management of technical resources – System administrator of internal information system following the world wide policy, management and developing of hw/sw systems and support to the internal customer (included the internal Help-desk service), Position: 1987 - 1994 Senior System Engineer System Engineer on VMS and Unix operating systems - Installation , configuration, custo-mization and management of operating systems, application software and network (protocol XNS, TCP/IP, NFS) – Management client/server architecture - Customer and users training for operating system administration - Tuning, optimization and system update – Installation and configuration data bases (Informix and Oracle) graphics software (Igds and Microstation) and application software ( Cad/Cam mechanical , Cartographic, GIS, Plant design and Piping ). Continuos training and update training to the United States Head quarter and to the European Head Quarter (located in Holland )

Management of POS project , Validation of transaction with credit cards and bancomat. Pre-sales support customization

System management on the operating system IBM 43xx and graphic system Calma-Ge1 and Vax on VMS Digital 11/78x , included Network Management