Michele Paramore Email & Phone Number

Melbourne, Florida, United States

• Responsible for conducting monthly dealership vehicle wholesale allocations and manage post wholesale allocation communication.• Manage and communicate to Dealer Principles and General Managers tracking and tracing vehicle orders while managing dealer’s vehicle allocations and customer ordering verification.• Work with dealers on Sales Velocity Analysis in conjunction with managing aged inventory for my assigned dealers.• Lead development of regional sales updates and provide sales close/month-end support. Monitor and track dealers’ performance to achieve their monthly objective.

Melbourne, Florida, United States

• Analyze and organize written, audio, and video documents and data submitted to FMC by consumers, • Reviewed documents, conducted research, and assessed validity of content against designated standards in an effort to prepare a defense for informal warranty disputes review documents, conduct research, and assess validity of content against designated standards in an effort to process Lemon Law or Class Action buyback.• Drafted and submitted FMC’s position and supporting documents to defend warranty disputes, prepared and submitedt written settlement offers as appropriate per FMC guidelines (ESP/SCP), inspections/Repairs, goodwill reimbursements and buybacks with approval)• Initiating mediation conference calls as appropriate in an effort to settle claims, using Ford approved reference documents and other legal references, prepare and provide testimony at DPS6 Class Action • Settlement arbitrations via phone and/or video conference, complete necessary system documentation at each level of case handling, coordinate case handling with dealerships, reacquired Vehicles Headquarters, consumers and their counsel.

Melbourne, Florida Area

• Assist in providing customers with resolution for their concerns. Manage financial assistance requests within agent delegation of authority. • Use applicable customer satisfaction tools to resolve cases. Assisted customers by organizing access to dealers to facilitate the repair. Escalated, monitored, and helped to resolve Part Delay issues. • Reviewed and researched customer's inquiry to resolve issues that are non-routine in nature and gather information in order to determine the most appropriate response to the customer.• Acted as the single point of contact to assist dealerships in the timely resolution of customer concerns. • Acted as a liaison between customers and dealership, providing excellent service to all parties by following up and being organized and knowledgeable.

Manage, train, and develop team members. Insure all team members receive the required education and training to effectively execute their assigned duties. Familiarize the team with customer needs and provide the techniques and tools to support agent performance. Ensure the team is focused upon assigned goals.Acknowledge and reward team and team members for accomplishments. Initiate sub-teams as appropriate to resolve issues and perform tasks in parallel. Ensure quality of agent calls with weekly monitoring of agents, coach each agent, and develop them to their maximum potential. Resolve escalated issues that cannot be resolved by the team. Provide guidance to the team based upon management directives. Provide team with the company’s vision and objectives for all projects

Responsible for booking and coordinating a variety of events including but not limited to, Business meetings, business seminars, formal dinner parties wedding receptions, sports teams, tour companies, and conventions. Assisted the Director of Sales and Marketing by generating and negotiating contracts. Prepare Sales and Catering reports, profit and loss statements. Forecast future business and marketing strategies based upon past trends. Maintain an accurate database of all clients past and present. Maintain a marketing database for prospective clients. Conducted tours of the property. Developed relationships with various tour companies throughout the United States to promote the resort. Back up for the Sales Office Manager.