• Fulfilled short term substitute assignments across all subject areas, effectively teaching students in K-5 academic levels with diverse cultural backgrounds and learning abilities.• Implemented lesson plans outlined by classroom teachers while engaging students in discussions to promote interest, drive learning, and inspire motivation.• Helped learners of all abilities build learning and study skills to promote life-long educational goals.• Built and strengthened positive… Show more • Fulfilled short term substitute assignments across all subject areas, effectively teaching students in K-5 academic levels with diverse cultural backgrounds and learning abilities.• Implemented lesson plans outlined by classroom teachers while engaging students in discussions to promote interest, drive learning, and inspire motivation.• Helped learners of all abilities build learning and study skills to promote life-long educational goals.• Built and strengthened positive relationships with students and teaching staff by communicating effectively and seamlessly coordinating classroom activities.• Requested as substitute teacher for K-5 classrooms in 2 districts by teachers based on excellent past referrals, reliability, and trusted performance. Show less

• Created the Conference Program at UIC and managed all aspects of conference experiences, including contract proposals, revenue collection, housing, dining, and registration for groups visiting the University of Illinois at Chicago.• Tripled annual revenue from $250,000 to over $750,000 in 4 years by building strong relationships with clients, offering exceptional customer service, and following up with potential future conference contracts.• Collaborated with Campus Administrative… Show more • Created the Conference Program at UIC and managed all aspects of conference experiences, including contract proposals, revenue collection, housing, dining, and registration for groups visiting the University of Illinois at Chicago.• Tripled annual revenue from $250,000 to over $750,000 in 4 years by building strong relationships with clients, offering exceptional customer service, and following up with potential future conference contracts.• Collaborated with Campus Administrative Offices (Housing, Dining, Recreation, and the Business Office) to deliver conference requirements, develop solutions, and meet deadlines for conference clients.• Recruited, trained, and managed a staff of 25, including Resident Directors, Graduate Students, and Student Employees.• Designed and implemented the Conference Program’s first customer service training program and brought in external service experts to train department staff on how to provide a high quality, all-inclusive conference experience. Show less

• Directed operations throughout the life cycle of the convention, including consulting with the client about the vision and needs of the convention, coordinating hotel department services such as catering and audio-visual, and serving as the onsite contact for the event.• Implemented processes and procedures to streamline and create efficiencies for managing over 45,000 sq. ft. of meeting space, such as standardized forms and checklists, timelines, and weekly meetings with hotel… Show more • Directed operations throughout the life cycle of the convention, including consulting with the client about the vision and needs of the convention, coordinating hotel department services such as catering and audio-visual, and serving as the onsite contact for the event.• Implemented processes and procedures to streamline and create efficiencies for managing over 45,000 sq. ft. of meeting space, such as standardized forms and checklists, timelines, and weekly meetings with hotel staff.• Earned a reputation for providing excellent service and attention to customers through face-to-face and phone conversations. Show less