Michele Parker Email & Phone Number

United States

Working for Barclays as a contractor.

Farmington, Maine

United States

• Responsible for updating and maintaining all Customer Care correspondence while working collaboratively and virtually with team members and departments across the organization.
• Review policies and procedures to ensure there are no gaps in documentation as well as ensure these policies and procedures are reflected in both correspondence as well as available to colleagues in a consumable fashion.
• Review and ensure all channels (Interactive Voice Response System (IVR), Web, Chat, Social Media, Desktop, etc.) are the same and updated simultaneously.
• Partner with segment leads and business owners across the organization to ensure Customer Care has the most up to date information available and documented to service customers.
• Responsible for authorizing, storing, and reporting policy and procedure content and performance support materials.
• Work directly with Marketing, Customer Care, Communications, Compliance, Operations, and a number of other departments to confirm content accuracy and obtain necessary approvals for requested updates.

Wilton, Maine

• Ensure effective, efficient and compliant delivery of customer solution goals by leading a team of specialists across different business channels. Ensure that all activities and duties are carried out in full.
• Earned the Manager of the Quarter Award in 2016 and ranked the top 10 team in the network out of 70+ on several occasions for delivering high-quality, on-time work. Influencing team by adding value and working.
• Stewardship Values Award Winner in April 2016 – Positively impacting all communities and stakeholders. Protecting and enhancing our reputation at all times by equipping colleagues with the tools and knowledge needed to.
• Working collaboratively and team player. Receptive to feedback for continued growth and development. Flexible with traveling to other organization locations to assist with recruitment, share business knowledge and.

Wilton, Maine

Provided customer service; answering customer inquiries via phone or Secure Message Center, solving problems, and providing new product information. Successful with maintaining program expectations to achieve client needs.Facilitated 8 week New Hire Training and integration prior to Team Manager promotion.

Wilton, Maine

• Provided customer service; answering customer inquiries, problem solving, providing support and providing new product information. Licensed Property & Casualty Insurance Agent.
• Successful with maintaining program expectations to achieve client goals and needs. Organized training for specific programs. Earned management trust and was promoted within the company as a team manager. Managed a.