Michele Harrison (Patrickus) Email & Phone Number

Springfield, Mo, Us

Branson, Missouri, United States

Falling under the Johnny Morris Nature Resorts Division - Big Cedar Lodge. Focused in Training and Development. Working with various departments on guest consistency, corporate training, and assisting with the opening of new Hospitality properties. Improving policies and procedures to ensure department trainers are consistent, strategic, and up to brand standard.

Springfield, Missouri

Transferred from Wonders of Wildlife in March of 2018 as the Assistant Hotel Manager. Assisted Hotel Manager in day to day operations until October of 2018 when I was promoted to Hotel Manager. Oversee daily tasks involving aspects of human resources, accounting, front office, housekeeping, maintenance, food and beverage, and property vendors. Oversees a team of about 20 and has management company resources from Big Cedar Lodge ~ 1 hour away.

Springfield, Missouri

Worked with a team of 12 other members assisting in promotions for the beverage company. Working different events from tastings, expo shows, small venues, private parties, etc. promoting the sponsored items.

Springfield, Missouri

USA Today Best New Attraction 2017USA Today Best New Aquarium 2018-Oversees a team of about 50 stationed throughout the museum and aquarium, worked beside two other supervisors ensuring that the facility was running to standard. Assisted in the day to day operations of associate training and scheduling, money handling, guest satisfaction, and front of house facility management.

Springfield, Missouri Area

BLLA- 2016 Boutique Hotel of the YearHired on as Guest Services Associate learning aspects of the front desk and hotel operations. After 5 months of employment, while working 3 month internship, promoted to Guest Services Supervisor. Overseeing and training a team of about 7 on the 4 diamond expectations and standards. Stepped in as Front Office Manager handling the addition responsibilities of accounting, scheduling, networking, and revenue management. Ended my time with Hotel… Show more BLLA- 2016 Boutique Hotel of the YearHired on as Guest Services Associate learning aspects of the front desk and hotel operations. After 5 months of employment, while working 3 month internship, promoted to Guest Services Supervisor. Overseeing and training a team of about 7 on the 4 diamond expectations and standards. Stepped in as Front Office Manager handling the addition responsibilities of accounting, scheduling, networking, and revenue management. Ended my time with Hotel Vandivort assisting in Outside Catering and Sales to promote and gain holiday business. Left due to reaching top of open opportunities. Show less

Overland Park, Kansas City

Starwood Internship – Food and Beverage Supervisor June 2016 – August 2016-Sheraton Overland Park Food and Beverage Internship. Learning the back and front of house operations of the restaurant. Overseeing a team of about 20, running nightly closing shift duties, assisting in orders, assisting associates, then opening and closing of the restaurant.Starwood Externship December 2015 - January 2016-Spent two weeks between the Sheraton and Westin Crown Center learning the… Show more Starwood Internship – Food and Beverage Supervisor June 2016 – August 2016-Sheraton Overland Park Food and Beverage Internship. Learning the back and front of house operations of the restaurant. Overseeing a team of about 20, running nightly closing shift duties, assisting in orders, assisting associates, then opening and closing of the restaurant.Starwood Externship December 2015 - January 2016-Spent two weeks between the Sheraton and Westin Crown Center learning the operations of the hotel. Most experience with the front desk operations, spent a significant amount of time with housekeeping, shadowed with a couple restaurant managers, sat in on PBX center. Show less

Camdenton Missouri

Hostess, servers assistant, Server, Banquet Member, Banquet Captain, Assistant Event Coordinator. Oversee a team of about 15, set up and tear down of events, assistant creator of annual SummerFun Fests, organize floor layouts, set up and decorate buffet lines and stations, work closely with the kitchen to ensure up to par quality, meet and coordinated with the onsite contacts. Left due to moving to college.

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: PRIDE Marching Band, Phi Sigma Pi, and Hospitality Leaders of Tomorrow

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: DECA, Pride of the Lake Marching Band, Concert and Symphonic Band