Michele Payne

Michele Payne Email and Phone Number

Site Reliability Engineer @ IBM
new york, new york, united states
Michele Payne's Location
Durham, North Carolina, United States, United States
Michele Payne's Contact Details

Michele Payne personal email

n/a
About Michele Payne

Michele Payne is a Site Reliability Engineer at IBM.

Michele Payne's Current Company Details
IBM

Ibm

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Site Reliability Engineer
new york, new york, united states
Website:
ibm.com
Employees:
512090
Michele Payne Work Experience Details
  • Ibm
    Site Reliability Engineer
    Ibm Feb 2023 - Present
    Rtp
    Work on IBM z/OS mainframe Production / Test and Sandbox environments to install, upgrade, make configuration changes, migrate, and address technical issues on IBM MQ LPARs used for mission critical applications worldwide. Monitor IBM MQ LPARs via Omegamon for MQ to evaluate critical buffer pool shortage, dead letter queue, MQ channels, defined pages, queues, and MQ Queue Manager. Update ServiceNow cases and manage certification compliance on MQ LPARs.
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  • Ibm
    Staff Software Engineer
    Ibm Apr 2016 - Feb 2023
    Raleigh-Durham-Chapel Hill Area
    Elevated to role providing support to customers regarding their hardware/software issues while ensuring business value of Storwize offerings. Conducted problem determination and problem source identification (PD/PSI) leveraging debug setting, evaluating log files, Call Home data / Storage Insights, Live Chat as well as recreating Customer issues. Planned, evaluated, and implemented effectiveness of Storwize Boot Camp. Supported management by providing performance metrics to help evaluate team challenges, successes, and gaps, as well as mentoring new team members. Also, served as Project Management Expert for worldwide Educational Training camp utilized by product specific teams, 400+ with a week-long training program consisting of technical education and demos.
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  • Ibm
    Course Developer
    Ibm Jun 2015 - Mar 2016
    Raleigh, North Carolina, United States
    Partnered with Teams to design, draft, and publish educational content for hands-on labs utilized by Global Training Partners to train customers, and Support and Services communities, globally. Advised IBM’s Technical conferences’ educators on training methodologies to train the company’s technical community, worldwide.
  • Ibm
    Advisory Software Engineer
    Ibm Nov 2011 - May 2015
    Raleigh-Durham, North Carolina Area
    Promoted to guide relationships with premium customers to drive business value with 40+ Tivoli Monitoring Agents. Served as Subject Matter Expert in monitoring for AIX power virtual environments. Trained and mentored new team members, as well as author technical articles.
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  • Ibm
    Staff Software Engineer
    Ibm Feb 2001 - Nov 2011
    Raleigh, North Carolina, United States
    Served as escalation specialist and provided technical support to customers and training to team members. Constructed lab machines that allowed both immediate and cross-functional teams to recreate customer issues.
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Michele Payne Education Details

Frequently Asked Questions about Michele Payne

What company does Michele Payne work for?

Michele Payne works for Ibm

What is Michele Payne's role at the current company?

Michele Payne's current role is Site Reliability Engineer.

What is Michele Payne's email address?

Michele Payne's email address is mp****@****ibm.com

What is Michele Payne's direct phone number?

Michele Payne's direct phone number is +190541*****

What schools did Michele Payne attend?

Michele Payne attended North Carolina State University.

Who are Michele Payne's colleagues?

Michele Payne's colleagues are Kent Milligan, William Bofete Jr., Jalyna West, Houwei Wang, Benson Arokya, Timothy Struble, Claudio Bandeira Dutra.

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