Michele P. Email & Phone Number

Asheville, Nc, Us

Asheville, Nc, Us

Lincoln, Illinois, Us

Roswell, Ga, Us

Navigated and streamlined day-to-day operations of the account management team with a focus to ensure top-notch client experience. I adopted highly collaborative approach in fostering effective partnerships with the team, setting and defining client satisfaction as well as retention goals with focus to meet client needs. List of My Key Accomplishments:• Succeeded to promote two account managers through leadership, coaching, motivation, and guidance.• Displayed vision-driven approach to restructure and initiate effective customer service procedures, policies, and standards in alignment with set organizational goals and objectives.• Known for consistently meeting and exceeding clients' expectations in close collaboration with internal teams.• Contributed to talent acquisition and management by recruiting, coaching, and developing new account management and customer service team members.

Marietta, Georgia, Us

Proactively engaged in adding positive value to ensure clients' success by researching, identifying, securing, and managing effective new partnerships. Moreover, I built and fortify trusted client relationships focusing on driving product adoption, ensuring continued business growth, and gaining high client satisfaction. I expanded and utilized diverse skill sets in multitasking, coaching, management, and complex problem-solving to address and overcome client objections.Some of notable achievements attained during this role include:• Partnered with peers and cross-functional leaders to confirm achievement of set revenue goals through adoption, utilization, and optimization of growth strategies.• Led integrated efforts to pioneer the increasing growth of current client revenue utilizing best practices.• Served as a trusted partner, thought leader, and subject matter expert to clients and key stakeholders.• Leveraged advanced expertise in new technologies and tools to proactively evaluate leading indicators of non-adaptive clients to maintain long-term client retention.

Marietta, Georgia, Us

* Acted as a trusted advisor, thought leader, and subject matter expert to clients in relation to the full suite of CINC products and solutions.* Built strong, trust-based relationships with clients to drive product adoption and drive results toward continued business growth and high client satisfaction.* Monitored client platform adoption, usage, and milestones.* Trained client on strategic and tactical function of our platform.* Leveraged tools to proactively identify leading indicators of non-adaptive clients.

Us

Monitored and spearheaded expectations with careful attention to detail, persistence, and team communication. In addition to this, I planned, strategized, and deployed dedicated efforts to ensure project fulfillment by building effective collaboration and trusted relationships with key vendors.My major contributions in this role include:• Champion in lead generation to establish healthy and consistent pipelines. Influenced and secured new clientele consistently through in-person appointments and phone call coordination.• Recognized for constantly generating and fueling top-line revenue to accomplish monthly new business goals.• Enhanced knowledge, understanding, and insights on new and existing products and services by educating and training team members leading to generating and expanding revenue growth.

Us

Established a consistent pipeline on a daily basis via lead generation.* Cultivated new clients through use of in-person appointments, live presentations, and phone calls.* Drove top-line revenue to ensure monthly new business sales goals are met and exceeded.

Actively supported clients in determining and achieving set business goals, vision, and objectives that can be furthered through CT1 Media.Major achievement includes:• Credited with consistently achieving sustainable growth and profitability through development and execution of results-driven integrated advertising solutions and customizable media marketing campaigns for businesses.