Michele Powers Email and Phone Number
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Michele Powers personal email
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Results driven senior operations management professional with more than 20 years experience in the health services industry. Excel at building/developing management teams focused on the customer experience and organizational needs. Strong business acumen and proven leadership skills enable a successful transition from strategy to implementation of cost effective, quality driven improvements. Successful in leading change using a highly collaborative and inclusive leadership style. Demonstrated accomplishments and expertise in:- Large Scale Operations Management
Metlife
View- Website:
- metlife.com
- Employees:
- 50713
-
Worldwide Benefits Operations LeaderMetlife Sep 2017 - PresentWilmington, DelawareLead global operations for expat medical, life, ad&d and LTD products - claims, customer service, enrollment, billing, ID cards, vendor oversight, quality and operational compliance.
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Vice President Customer ServiceIndependence Blue Cross May 2015 - Nov 2016Greater Philadelphia AreaManaged 600+ customer service staff handling phone, email, correspondence, grievance & appeal inquiries, servicing 1.3M commercial medical and dental members with $50M annual budget.- Directed operations servicing 3M+ calls and 200k+ written customer inquiries per year.- Drove a multi-year Call Center Transformation project with 8 work streams with a cross functional implementation team targeting improved quality and cost. Reduced operating cost by $5M and improved first call resolution by 5% in first year. -
Vice PresidentEmblemhealth Jan 2009 - May 2015Greater New York City AreaManaged 1900+ claim, customer service, and technical support staff in multiple locations servicing 2.6M medical and 500K dental members with $220M annual budget.- Directed operations adjudicating 30M+ claims with $6B+ in payments; serviced 4.5M+ calls per year with 92% first call resolution.- Managed Government Programs staff servicing CMS Medicare Secondary Payer Recovery and COB Administrator contracts.- Drove $52M in Claim Accuracy and $22M in Coordination of Benefit run rate savings and $20M in administrative expense savings during a 3 year medical/administrative expense reduction project. -
Vice President OperationsCigna Government Services Jun 2007 - Nov 2008Greater Nashville Area, TnManaged 500 employees responsible for processing Medicare Part B claims and handling provider inquiries for the States of Tennessee, North Carolina and Idaho.- Responsible for managing a $32M budget and processing 57M+ claims annually.- Expertise in RFP / bid development, government contracting and compliance.- Trained in Six Sigma Lean Principles with documented process improvement projects.
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Vice PresidentCigna Healthcare Sep 2001 - May 2007Chattanooga, Tennessee AreaManaged two Customer Service Centers in Chattanooga, TN and Charlotte, NC with 1000+ employees and a budget of $60M+.- Led operation supporting 2.9M members adjudicating 31M+ claims and handling 3.5M+ calls annually.- Managed Six Sigma methodologies that reduced claim rework by 45% through various initiatives aimed at improving customer satisfaction.- Worked in a matrix environment including oversight of outsourced mail operations, claim and customer service functions. -
Vice PresidentAetna Sep 1999 - Aug 2001Sugarland, TxMoved to Aetna as part of Prudential HealthCare acquisition.- Managed 900+ employees supporting 1.5M members, adjudicated 9.6M+ claims and handled 3.6M+ calls annually.- Managed billing, enrollment, case installation and data entry functions in addition to claim processing and customer service. -
DirectorPrudential Healthcare Jul 1984 - Sep 1999Horsham, PaClaim functional lead for 4 National Service Centers monitoring inventory and quality nationally while driving quality programs and policy setting. (Director - 1996-1999) Started as a management trainee and held numerous operational roles of increasing responsibility throughout career that included 6 relocations. (1984-1995)
Michele Powers Skills
Michele Powers Education Details
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Management & Organizational Behavior -
Business Administration -
Kpmg Executive Leadership Institute For Women -
AhipHealthcare
Frequently Asked Questions about Michele Powers
What company does Michele Powers work for?
Michele Powers works for Metlife
What is Michele Powers's role at the current company?
Michele Powers's current role is Senior Operations Executive.
What is Michele Powers's email address?
Michele Powers's email address is mi****@****ast.net
What is Michele Powers's direct phone number?
Michele Powers's direct phone number is +171335*****
What schools did Michele Powers attend?
Michele Powers attended Rider University, Monmouth University, Kpmg Executive Leadership Institute For Women, Ahip.
What are some of Michele Powers's interests?
Michele Powers has interest in Children, Health.
What skills is Michele Powers known for?
Michele Powers has skills like Managed Care, Medicare, Claim, Management, Health Insurance, Medicaid, Hipaa, Healthcare, Provider Relations, Insurance, Healthcare Information Technology, Process Improvement.
Who are Michele Powers's colleagues?
Michele Powers's colleagues are Emily Tallman, Emily Tan, David Brzegowski, Work Stream Lead/sr Rte/delivery Lead, Vaibhav Gupta, Amy Abernathy, Md Kamal Hossain, Steven Parkin.
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Michele Musaraca
Accomplished Healthcare Operations Administrator | Expert In Team Collaboration & Patient Care Optimization | Champion Of Fiscal Responsibility | Strategic Project Management LeaderRomeoville, Il -
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