Michele Reitz Email and Phone Number

Reimplement and maintain interface importing data from vendor (XML, flat file maintenance)Implement and maintain interface exporting data to target systems (SQL, Crystal reports, batch files) Eliminated 95% of automation file-transmission errors due to faulty job designWriting, debugging, and optimizing reports and queries for global Finance team (SQL, Crystal reports)Communicate with vendor of hosted system to resolve bugs and outages Automating repetitive tasks, such as manual audits & data uploads (Excel VBA, formulas)

Creating standards for marketing data and statistical reports.Developing procedures, reports and software that increased incoming data accuracy from 2% to 70% in a years time.Communicating and coordinating system and internal software requirements between IT, Customer Service, Marketing, and third partiesDeveloping software and reports that process data audits automaticallyCreating procedures and software for mass data load capabilityImproving efficiency of organization to handle data and update informationNegotiating data standards and data harmonization across international interest groups, facilities, and divisions

Analyzed Norfolk Southern PinPoint fueling data to support SmartFueling business case.Launched development process for a next-generation LocoCAM product, driving the preliminary stages of pilot development, defining benefits with customer (CSX) and writing a long-term product plan with competitive analysis.

Coordinated with international GE teams (UK, Italy, Brazil) to include them in a single customer data collection process, simplifying and consolidating customer information collected. Automated some manual customer service procedures using internal tools and Excel VBA, increasing information visibility and reducing manual spreadsheet manipulation by over 50% for impacted activities.

· Kept a detailed hourly log related to assets protection in the fitting room · Responded to inquiries on the phone, directed calls appropriately, and took messages · Independently multi-tasked, asking for help when needed

· Creatively took initiative to solve urgent problems under the supervision of teachers. · Rapidly learned new software programs to fill classroom communication needs