Customer Success
Current
Sep 2024 - Present
AeroLeads people directory · profile
Michele Ricketts Email & Phone Number
Customer Success & Operations Leader | SaaS Expert | Driving User Experience & Business Growth | Cross-Functional Team Leader | Champion of Innovation & Continuous Improvement
at
Zendesk
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success & Operations Leader | SaaS Expert | Driving User Experience & Business Growth | Cross-Functional Team Leader | Champion of Innovation & Continuous Improvement
Location
Austin, Texas, United States
Who is Michele Ricketts? Overview
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Quick answer
Michele Ricketts is listed as Customer Success & Operations Leader | SaaS Expert | Driving User Experience & Business Growth | Cross-Functional Team Leader | Champion of Innovation & Continuous Improvement at Zendesk, based in Austin, Texas, United States. AeroLeads shows a matched LinkedIn profile for Michele Ricketts.
Michele Ricketts previously worked as Customer Success at Zendesk and Principal Advisor, Customer Success Management at Smartcookie Llc. Michele Ricketts holds Bachelors Degree, Information Systems from Coastal Carolina University.
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Zendesk
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Profile bio
About Michele Ricketts
Who am I? I'm an "outside-of-the-box" thinker who thrives on interaction and collaboration. There's nothing more rewarding than seeing that lightbulb moment when coworkers or customers exclaim, "Oh wow! I didn’t know it could do that!" That contagious energy drives innovation and opens doors to new possibilities, allowing us to continually iterate to make things better.My personal motto is: If you're going to fail, fail fast. Learn quickly. Pick up and go again. I'm personable, honest, driven, and dependable. I value feedback as a vital tool for improvement and growth. I focus on enhancing the customer experience, knowing that growth and renewal naturally follow.Professionally, I am an accomplished and results-driven Operations Manager and Customer Success Leader with extensive expertise in developing success programs, data analytics, sales alignment, and managing a diverse range of account segments from SMB to Fortune 50 companies. My proven proficiency in optimizing user experiences and driving company objectives in high-growth SaaS environments has consistently fostered client satisfaction and operational excellence. I excel in building strategic initiatives that enhance customer engagement and deliver measurable business outcomes.Highly skilled in communicating and collaborating effectively with stakeholders at all organizational levels, I excel in fostering strong relationships and ensuring alignment on key initiatives. As an expert in crafting customer-centric strategies, optimizing processes, and driving impactful business outcomes, I have a proven track record of managing cross-functional teams and spearheading transformational programs that significantly enhance user experiences and drive revenue. I consistently achieve strategic objectives through effective collaboration, strategic vision, and strong leadership.I love meeting new people and expanding my professional network. Feel free to connect with me on LinkedIn or reach out directly! I enjoy discussing all things customer success, sharing a cup of coffee, or simply catching up on how things are going. Let's chat!
Current workplace
Michele Ricketts's current company
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14 roles
Michele Ricketts work experience
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Principal Advisor, Customer Success Management
Current
May 2024 - Present
Salesforce Process And Adoption Manager For North America
Lead change management initiatives to drive Salesforce adoption across North America for eBay, collaborating closely with our user community and the Seller CRM Product Team to continuously enhance the platform. By evaluating current workflows and designing future-state processes using Lean methodologies, I ensure efficient operations and successful rollouts. I also develop and implement comprehensive training programs, provide ongoing user support, and monitor adoption metrics to identify and address areas for improvement.
Aug 2024 - Nov 2024
Director Operations - Go To Market Programs
Global Operations and Customer Experience Leader with strategic expertise in customer-focused solutions. I specialize in developing and implementing customer success frameworks, methodologies, and go-to-market programs that drive exceptional customer experiences. With experience directing operations in a global environment, I optimize processes to enhance efficiency, drive business growth and improve operational performance.
Jun 2022 - Jun 2024
Area Lead, Amer Central Enterprise - Customer Success
Dedicated customer success leader. I led the Amer Central team of Enterprise Customer Success Managers, ensuring the success and retention of high-value clients. I developed and executed strategies to enhance customer satisfaction, drive product adoption, and achieve business goals, consistently surpassing revenue retention and expansion targets by over 100%. By fostering strong relationships with key stakeholders and leveraging data-driven insights, I optimized customer experiences and effectively addressed their needs, creating exceptional customer experiences.
May 2021 - Jun 2022
Enterprise Principal Customer Success Manager
Ensured overall customer relationship health and drove customer success within enterprise-level accounts, focusing on the successful adoption and satisfaction of Elastic products. I provided thought leadership tailored to industry needs and aligned Elastic solutions with customer goals.
Feb 2020 - May 2021
Senior Prinicpal Success Manager - Central Us Mid-Market
Experienced Customer Success Specialist. I drove customer success by providing Salesforce customers with proactive, automated, and scalable solutions, surpassing revenue retention and expansion goals. By creating and growing customer success programs across various market segments, I successfully expanded the business and retained customers through strategic initiatives and proactive engagement. I cultivated strong executive relationships within Salesforce and across the customer base, demonstrated expertise with six Salesforce certifications, and was consistently recognized as a Volunteer Rockstar for significant community impact.
Aug 2019 - Feb 2020
Principal Success Manager, Central Us Mid-Market Cbu Sales Enablement And Delivery
Principal Portfolio Success Manager, Central US Mid-Market - Delivery and Enablement at Salesforce.
Aug 2016 - Feb 2020
Senior Success Manager, Central Us Cbu Esmb Delivery And Enablement At Salesforce - Sales Alignment
Mar 2015 - Aug 2016
Senior Success Account Manager
Committed Customer Success Specialist that drove Customer Success by providing Salesforce customers with what they needed in a proactive, automated, and scaled approach.
Feb 2014 - Mar 2015
Platform Account Executive/Specialist
Sold platform licenses, focused on helping organizations transform their businesses by leveraging the Salesforce platform. Collaborated with companies in multiple industries including healthcare, life sciences, manufacturing, entertainment, legal, and technology. Achieved peak performer status, 110% of goal, and won club trip.
Nov 2011 - Feb 2014
Systems Engineer Ii
Sold and supported Cisco-based infrastructure solutions for enterprise customers and partners, consistently surpassing sales targets by 110% to 165% annually and earning the prestigious Sales Champion Award. Collaborated closely with clients to understand their unique needs, designing bespoke solutions and delivering comprehensive technical expertise throughout the project lifecycle to ensure optimal performance and exceptional customer satisfaction. Notable achievements include pioneering Cisco’s first Telepresence product with a major healthcare provider and partnering with key Cisco partners to close multi-million dollar deals in healthcare accounts.
Jan 2009 - Nov 2011
Systems Engineer I
Jan 2006 - Jan 2009
Associate Systems Engineer
Jan 2005 - Jan 2006
3 education records
Michele Ricketts education
Bachelors Degree, Information Systems
Coastal Carolina University
Hdo: A Good Idea Is Not Enough: Persuading Like An Entrepreneur
The University Of Texas At Austin
Hdo: Maximizing Mental Agility
The University Of Texas At Austin
FAQ
Frequently asked questions about Michele Ricketts
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What company does Michele Ricketts work for?
Michele Ricketts works for Zendesk.
What is Michele Ricketts's role at Zendesk?
Michele Ricketts is listed as Customer Success & Operations Leader | SaaS Expert | Driving User Experience & Business Growth | Cross-Functional Team Leader | Champion of Innovation & Continuous Improvement at Zendesk.
Where is Michele Ricketts based?
Michele Ricketts is based in Austin, Texas, United States while working with Zendesk.
What companies has Michele Ricketts worked for?
Michele Ricketts has worked for Zendesk, Smartcookie Llc, Ebay, Collibra, and Elastic.
How can I contact Michele Ricketts?
You can use AeroLeads to view verified contact signals for Michele Ricketts at Zendesk, including work email, phone, and LinkedIn data when available.
What schools did Michele Ricketts attend?
Michele Ricketts holds Bachelors Degree, Information Systems from Coastal Carolina University.
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