• Responsible for E2E Service deliverables for product release following PDLM.• Manage First of Kind implementation for new products.• Manage Customer / Service escalations and interfaces with Service and Engineering teams.• Manage product install base and business lifecycle management goals.• Manage the Field Change Order release process for software updates and implementation for the business. • Conducts weekly/ monthly calls with customer support, global service and distributors to maintain communication of business goals. • Interfaces with Service and Engineering when product component related technical customer complaints are unsolvable and escalated by the 3rd line helpdesk.• Improves the service deliverables of the applicable sub systems/component based on field feedback.• Participates in improvement projects on reliability/serviceability of the products driven through multiple business initiatives.• Participates in creation of and adherence to QMS procedures outlined by Philips.• Support Q&R and Engineering with defect reviews.

• Represent and champion service needs in the development of new products and interim product releases as well as service tools. Work closely with cross-functional organizations (i.e.: R&D, manufacturing and marketing, etc.) influencing design and manufacture for supportability. • Work with SSR Field Service and Technical Support Groups to ensure successful product introductions and best in class service delivery. This includes support planning, training development and delivery, etc. Maximize customer satisfaction through product reliability and performance data monitoring. • Drive for continuous improvement of products, service and support strategies. • Provide a high level of technical assistance to the SSR-Technical Support Group and end user/customer in diagnosing, troubleshooting, repairing and debugging products, systems or software when issues cannot be resolved locally. • Develop and deliver timely service communication of identified issues and solutions.• On-board trainer in Customer Service for new hires.

• Successfully promoted oncology products through demonstrations and presentations to customers in Europe, Middle East, and Africa. (EMEA).• EMEA Philips career included: Applications Specialist, Customer Support, Sales and Marketing Support for Oncology products in CT and Treatment Planning.• Analyzed the needs of the customer and provide feedback to the organization.• Worked closely with the oncology sales team to assure adequate support to meet the customers' expectations and training needs.• Supported the sales and service team in responding to product related inquires.• Acted as a liaison between the US and EMEA organization in the areas of product development and marketing.• Educated the EMEA oncology organization on the latest features and upgrades as well as assisting in the development of marketing materials to support the rollout of these products.• Managed customer support from VoxelQ/AcQCT to Pinnacle oncology products.• Organized and scheduled the training for customers, consultants, and Philips business line colleagues.• Evaluated and completed tenders and design product specific packages for potential customers.

* Gained experience and worked as a back-up dosimetrist using ROCS and Pinnacle planning systems.* Conducted monthly therapist meetings and weekly chart review.* Designed the morning warm-up log, new daily treatment chart, and created a disaster/hurricane protocol for the center.