Cabins Division Manager who reports to the General Manager, and lead the Train Management team, oversee the daily operations of the train, collaborate on strategic planning, new suppliers and business partners, new destinations, improving onboard/offboard services and provide leadership support. I manage all aspects of the onboard guest experience, help implement innovations, and supervise, prepare, and control the departmental budget (staff payroll, purchasing, H&S) and participate in… Show more Cabins Division Manager who reports to the General Manager, and lead the Train Management team, oversee the daily operations of the train, collaborate on strategic planning, new suppliers and business partners, new destinations, improving onboard/offboard services and provide leadership support. I manage all aspects of the onboard guest experience, help implement innovations, and supervise, prepare, and control the departmental budget (staff payroll, purchasing, H&S) and participate in periodical P&L and forecast reviews. Managing people with high levels of employee engagement and morale and managing staffing and scheduling to ensure maximum productivity. I represent the business in a positive and productive manner, attend events and act as an ambassador for Belmond. Visible presence for guests (VIP, TO, TA, showbiz, politicians and authorities, journalists, TV, and social media), maintaining constant contact with them overseeing all the onboard 5* services (F&B, entertainment, housekeeping) during the trip achieving quality targets according to KPI and LQA standards. I am truly passionate; I am a genuine character and a great storyteller with a community spirit and a pioneering mindset. On-board Public Relations, Claims Management & problem solving. I deal with international Railways and state authorities for smooth haulage minimizing guest’s discomfort and/or unexpected disruptions. I collaborate with the Human Resources Department to plan, recruit, train, assist and evaluate personnel. Safety Manager: responsible for the HACCP, Legionellosis, POSI (including Covid-19) protocols and Safety & Security on-board. I cooperate on the Belmond crisis management plan, live evacuation drill and business continuity plan. I participate in the commitment for a sustainable business: I work with suppliers and the onboard team to evaluate what we can implement and minimize waste as per Belmond's CSR program (using the Earth Check certification platform). Show less

Restaurant Manager trainee of this famous and busy restaurant serving over 1500 covers a day inside Disney Resorts; I was a leading & trainer waiter, I coordinated & supervise over 80 employees including servers, buss-boys and hosts/hostesses. I followed lectures on public relations and marketing strategies, guest relations problem solving. I graduated in programs of food safety and sanitation HACCP and handling of emergency procedures. I oversaw the delivery of goods, I prepared daily… Show more Restaurant Manager trainee of this famous and busy restaurant serving over 1500 covers a day inside Disney Resorts; I was a leading & trainer waiter, I coordinated & supervise over 80 employees including servers, buss-boys and hosts/hostesses. I followed lectures on public relations and marketing strategies, guest relations problem solving. I graduated in programs of food safety and sanitation HACCP and handling of emergency procedures. I oversaw the delivery of goods, I prepared daily inventories and tracking costs to maintain the budget, and participated in menu development and pricing. I have been invited in periodical meeting with the General Manager. Show less

During this time I have been employed seasonally in BARS, RESTAURANTS, and HOTELS as COMMIS; DEMI-CHEF and CHEF DE RANG, and also as WINE WAITER and MAITRE D’HOTEL in Italy, England, Austria, Germany and France, learning all aspect of the business and all type of service. I have been employed as HOTEL FRONT OFFICE MANAGER increasing my professionalism and my personal cultures and knowledge.