Michele S. Email & Phone Number

New York, Ny, Us

New York, New York, United States

New York, New York, United States

• Support, Operations & Inventory: ensure all store systems and standards are optimized, train in store teams in tandem with Sales Operations Director on software system usage, conduct all inventory cycle counts for the flagship location, monthly inventory audit and reconciliation in diaspark submitting to team of directors and finance, conduct all stock transfers & assist with memos and company borrows, oversee supplies inventory & budget across organization• Day to day E-commerce fulfillment: Implement all e-commerce fulfillment, manage the processing of order entry into the POS system, weekly and monthly feedback to management, weekly sales reporting

New York, New York, United States

• Day to day E-commerce Fulfillment: printing invoice to packing boxes; order entry and execution in POS system (Diaspark/Shopify); coordinate accurate detail of orders throughout production process; uphold company standards; review inventory to coordinate stock pulls from NYC and LA; support inventory during cycle counts; participate in omnichannel reporting and strategy• Customer Experience: uphold company’s standards for customer service excellence; track and address a high volume of digital client inquiries through email, phone and Helpscout; communicate stock errors and necessary adjustments; perform, track and oversee client repairs; troubleshoot customer shipment issues with UPS/FEDEX• Special Projects and Ops: assist with project coordination for sales and brand creative teams; run weekly reports to measure success of new initiatives and communicate progress; support management in new initiatives to expand and mature omnichannel capabilities; support store operations and inventory management teams

*Area of Responsibility- Operations: Processing all outgoing transfers through KWI. Overseeing monthly inventory cycle counts which includes inventory reconciliation. Maintaining Inventory Locations excel sheet. Order processing through Magento and KWI. Packing orders and transfers according to company standards.*Area of Responsibility- Client Services: Maintaining the Helpdesk inbox and voicemail. Performing client outreach utilizing Salesforce. Initiating client return requests through Narvar. Processing all client returns through Magento.

Jersey City, New Jersey

Woodcliff Lake, New Jersey

Paramus, New Jersey

*Area of Responsibility: Asset Protection. Delegates specific AP tasks to management team members through an SRP. Completes monthly store self –audits for both the Men’s and Women’s shops. Audits all claimed damages to meet monthly MOS goals. Audits all back of house paperwork, from Cash Management Logs to Back of House Receiving and Transfers. Monthly touchbases with RMAP. Managed the Full-year inventory in February 2017 and responsible for the Inventory Discretions Report, which entailed auditing all overages/shortages. *Responsible for preparing the zone charts for each week for both the Men’s and Women’s shops *Opening and Closing procedures which include: balancing the safe and register drawers at open and close, updating the daily Chat-In, and filling in all appropriate paperwork

Short Hills, New Jersey

*Promoted from Full-time Key Holder to Assistant Manager within 6 months*Managerial responsibilities include opening and closing procedures, POS supervision, editing schedule/submitting payroll through WFM program, delegating tasks to stylists, maintaining a monthly personal SPH of $150, achieving hourly CEM (Customer Experience Manager) goals to contribute to the store's overall sales*AOR includes but not limited to: attending monthly product knowledge meetings, curating product knowledge based contests and activities for the stylists. Operational AOR includes auditing BOH paperwork, processing transfers and shipment with RF Gun technology, tracking shipment through AS400 program. Support the Visual Manager during monthly overnights to roll out the new collections.

Paramus, Nj

*Area Of Responsibility: To uphold the Visual Merchandising standards and expectations of the company. This includes replenishment of product, proper folding techniques, ensuring all product has been steamed, and ensuring that the Visual Merchandising directive for each collection is being followed. Assists Corporate Visual Team in execution of new floor sets. This also includes taking weekly photos of the current floor set, inputting them into a PowerPoint template, and emailing it to the Visual Manager and District Manager.*Responsible for the weekly "Product Recap" report which requires analyzing the past week's business, consumer reactions to product, best sellers/slow sellers, product fit and construction and which product the store requires replenishment for. In addition to a weekly recap of all of the sales associates SPH (Sales Per hour) totals.*Store operational procedures which include balancing the safe and three register drawers, opening each register and inputting the proper loan amount, closing down the registers at the end of each day which includes re-balancing the drawers and counting out the daily deposit and filling out the deposit's paperwork. In addition to, ringing customers up, collecting forms of payment, processing returns and exchanges, maintaining the "Daily Planner" which is a hourly read of Sales progress, and maintaining an overall individual sales goal.

Clifton, Nj

Rated as “Worth It” by the New York Times Art & Leisure Editor, Scott Veale (January 2012)*Server Trainer*Won several “Wine Selling” contests*Ensures optimal customer experience by greeting customers in a timely fashion, suggesting wine pairings with meals, and processing payment

Belleville, Nj

A high-need, urban school district in New Jersey.*Assisted 2nd grade teacher with delivering lessons and activities*Offered students assistance and guidance for successful completion of class work

Newark, Nj

The oldest county parks system in the nation (1895), and one of the largest in the region.*Replaced former administrative assistant of 35+ years upon her retirement*Responsible for all administrative support functions including managing the director’s calendar, drafting memos, scheduling agency/community events, drafting and sending email and written correspondences, preparing reports, answering and returning phone calls, filing, and storing and retrieving public and confidential information

Greater Boston Area

Award-winning, leading lifestyle brand specializing in transformation, healing and wellness with 19 locations globally. *Maintained a high level of guest rapport by providing an optimal guest experience*Assisted the spa with achieving its sales goals*Guided guests through their Exhale experience: booking spa therapy appointments and mind body class reservations, checking guests in and out of the spa, processing transactions, maintaining a cash drawer, matching guests with the best Exhale solution for their individual needs, and suggesting additional Exhale spa therapy, wellness classes, and wellbeing boutique products

Greater Boston Area

An international company specializing in signature products and unmatched customer service since 1992.*A member of the Harvard Square’s launch team*Created a personalized shopping experience for customers, provided individualized attention, cultivated strong client relationships, and processed transactions

Newark, Nj

Consulting firm specializing in event planning, resource development, strategic planning, and board development.*Designed and managed multiple mailing and fundraising databases for various organizations *Researched and recommended charitable giving sources, and sponsorship opportunities for clients*Drafted invitations, event programs, souvenir journals, and other marketing materials, including content development and layout*Assisted with event planning and management of galas, golf tournaments, and other special events, including developing mailing lists; coordinating mass mailings; and researching and suggesting locations, vendors, decorations, etc.*Assisted with implementing all day-of-event logistics, including managing event committees, liaising with vendors and honorees, identifying event staff and volunteers, developing planning timelines, coordinating auctions, table seating, and registration table, etc.*Provided administrative support to the vice president, including performing special projects, scheduling, answering and returning phone calls, drafting emails, filing, maintaining office supply inventory, and opening/sorting mail*Supported the finance manager with reconciling accounts payable and receivable

Bachelor Of Science - Bs, Fashion Retail And Management

Business Management

High School Diploma