Michele Sayko Email & Phone Number

Lewisburg, Pennsylvania, United States

Design, manufacture and sell world class commercial play grounds.

Core Responsibilities• Recruited by company founders to develop & execute strategies that streamlined supply chain operations/logistics and importing/exporting processes while continuously delivering pristine customer experiences. Entrusted to act as primary business contact and leader during company owners’ absences.• Led cross-functional, cross-cultural team of 19+ contractors across all aspects of operations. Worked hands-on alongside contractors to ensure consistent quality, compliance, and service across all business units.• Drove branding of company products to effectively market to niche customer segment via Facebook Sales and affiliate partner marketing, sales pages, and advertising swipes. Managed all content across social media and company blog.• Led all product research, development, and procurement efforts, negotiating fair market contracts directly with Mexican suppliers and manufacturers to keep supply costs minimal while maintaining high levels of quality.• Sourced and worked directly with Latin American teams to develop and deliver products within designated timeline & financial constraints.• Consulted owners on strategic growth opportunities from sustainable operations perspective; acted as “chief problem solver” for potential operational issues, determining and implementing reactive solutions as needed.• Created and executed comprehensive fulfillment strategy; liaised directly with major shipping agents, including USPS, FedEx, and UPS, to ensure successful international product distribution in compliance with FDA standards.Select Achievements• Played pivotal role in company’s successful sale by building turnkey supply chain and operations processes from ground-up and developing key relationships with additional operations partners.• Positioned company to relocate to new, multi-location 3PL with enhanced capabilities to maximize profit amidst company growth by reducing fulfillment & shipping prices.

• Led team in implementing strategic initiatives across sales, customer service, administration, and community involvement to achieve rapid, sustainable revenue growth while retaining ~95-98% of customer base.• Developed and oversaw agency business plan, setting tangible goals in line with requirements from Farmers Insurance corporate office. • Work closely with customers (individuals and small businesses), utilizing deep product & industry knowledge to provide effective guidance on best product fit and risk mitigation; proactively handled customer concerns by promptly offering resolutions through active, empathetic listening.• Oversaw third-party customer claims process, ensuring outsourced services aligned directly with designated agency value statement.• Cultivated team-focused culture within office to enhance collaboration, communication, and overall productivity.• Drove change management across software and products, leveraging customer-centric mindset to ensure all changes ultimately delivered best possible experience to customers.• Played key role in ensuring team maintained proactive presence in local community to increase potential customer reach.